Operations Manager

6 days ago

Cincinnati, Ohio, United States Ward Trucking, LLC Full time
Job Title: Operations Supervisor

Job Summary:

Ward Trucking, LLC is seeking an experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for ensuring the customer is always serviced first, assisting in achieving growth goals and contribution dollar goals while balancing costs to generate a profit, and creating and implementing the service center Operations plan in accordance with service center's Desired State.

Key Responsibilities:

  • Plan, direct, and control freight operations in line with our intent of always servicing the customer first.
  • Create and update action steps on the service center tension chart in accordance with operational goals.
  • Attain specific operational goals as outlined on the service center tension chart in the areas of overall MPI Performance, missed pickups, on-time service, clerical support overtime, Weight and Inspection goals, and Safety and Operations Audits score.
  • Coordinate and/or delegate the work of local operations in the areas of Pickup and Delivery operations, dock operations, linehaul cut-times, claims prevention, determination of amount of manpower hours and staffing, service center physical plant and equipment maintenance, and risk management.
  • Effectively use Computerized Dispatch System, prepare routes, and dispatch local P & D drivers to ensure all freight is out for delivery according to service standards and customer requirements.
  • Handle phone calls from customers in accordance with Ward's telephone etiquette and customer service standards, and assist service center office staff with customer service phone calls regarding scheduling appointment freight, tracing, customer problem resolution, etc.
  • Support both Operations and Sales efforts within the service center as well as across service center lines.
  • Control service center costs to keep them within plan, including risk minimization for the company in all areas such as claims and safety.
  • Participate in monthly Business Development meeting with Sales Leader and other appropriate supervisory staff members to identify problems and/or progress with regard to achieving service center goals.
  • Work closely with Safety Department to ensure compliance with Safety audit, company policy, and external regulations.
  • Recognize and/or reward employee contributions, confront negative or inappropriate behavior, and resolve the issue.
  • Properly communicate company policies and plans to all associates and communicate employee feedback to the appropriate department/service center.
  • Ensure the work environment within the service center is customer-focused, positive, and based on trust and respect, thus ensuring we maintain a non-union status at the service center.
  • Hold effective weekly meetings with management team.
  • Pursue personal development opportunities and encourage others along the same path.
  • Work closely with Human Resources Department to ensure compliance with company policy and external regulations.
  • Adhere to green book guidelines on structure.

Requirements:

  • Three to five years working experience in the motor carrier industry preferred, including knowledge of operations, clerical procedures, and DOT and HAZMAT regulations.
  • Must have basic understanding of customer service and desire to support Ward's quest to always service the customer first.
  • Must have proven track record of effective supervision performance.
  • Must have knowledge of all local geographical areas covered directly by service center.
  • Must be physically able to walk the dock and in trailers on surfaces that may be slippery and wet at times, be able to move freight with or without aid of freight handling equipment, be able to bend, twist, climb, and move about in small spaces, and able to lift and reach objects.
  • Must have previous management experience and ability to work well with and direct others.
  • Must possess strong communication and leadership skills with the ability to foster open, honest two-way communication both internally and externally.
  • Must be organized and able to work with PC.
  • Must be able to work hours as required and travel if necessary.
  • Must be prepared to assume shift operations with little or some advance notice.
  • Must be able to perform all job duties of a supervisor including AS400 (computer) functions as well as deal with other General Office departments as required.

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