Operations Manager

2 months ago


Cincinnati, Ohio, United States HangOverEasy Full time
Position Overview

HangOverEasy is seeking a dedicated Operations Manager to oversee our exceptional team. The ideal candidate will ensure a top-notch menu and inspire our personnel to deliver outstanding customer service.

Key Responsibilities:
  • Leadership and Daily Operations (70%): Provide comprehensive guidance and supervision for the entire team. Ensure all areas are adequately staffed and supplied for each successful shift. Lead the team during peak business hours while maintaining a safe, healthy, and clean environment for all patrons. Regularly meet with senior management to review company policies and implement them at the operational level. Enforce standard operating procedures and assist in the development of system enhancements as needed. Collaborate closely with the culinary team to guarantee the highest food quality and kitchen efficiency. Exemplify the company’s core values and lead by example. Perform additional duties as required.
  • Staff Development (20%): Foster a positive work atmosphere that promotes collaboration and support. Empower team members to fully engage with their roles and encourage innovative problem-solving. Maintain open communication with the team to ensure transparency regarding new initiatives, menu changes, or specials. Partner with HR to create and uphold training programs for all staff to promote growth and development, including education on featured products, essential technical knowledge, and awareness of company policies and standards.
  • Financial Oversight (10%): Regularly analyze sales data to ensure the financial success of all operational aspects. Manage inventory waste or spoilage through effective cross-utilization and precise product tracking. Review and approve schedules for optimal labor utilization. Collaborate with leadership to discuss monthly financial performance and review P&L statements. Assist in formulating and executing strategies to enhance sales.
Qualifications:
  • Minimum of 3 years of leadership experience in the restaurant industry.
  • Demonstrated success in staff engagement and development.
  • Familiarity with kitchen equipment and operational procedures.
  • Understanding of beverage programs and development.
  • ServSafe certification is preferred.
  • Exceptional communication and customer service skills.
  • Able to work on your feet for extended periods.
  • Experience managing budgets and P&L statements.
  • Willingness to work a flexible schedule, including weekends and holidays.
  • Must be able to lift 20 lbs.
  • Must be physically present in the establishment a minimum of five days per week.

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