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Patient Care Coordinator
2 months ago
Full Time
AndHealth is a pioneering healthcare technology organization dedicated to assisting individuals in reversing chronic health conditions. Our mission is to provide world-class specialty care that is both accessible and affordable. We collaborate with healthcare systems, community health centers, insurance plans, and employers to eliminate obstacles to care, ensuring that everyone has access to the healthcare they deserve.
We are seeking a Care Navigator to fulfill a vital role at AndHealth. In this position, you will support patients throughout their healthcare journey, aiming to achieve exceptional health outcomes and ensuring they receive the necessary care for a healthier lifestyle.
You will collaborate with our Physicians, Nurses, Health Coaches, and Patient Services team, providing insights on how to enhance the patient experience.
Key Responsibilities:
- Prepare examination rooms for patient care by ensuring they are adequately stocked and sanitized.
- Manage patient communications, receive and route test results for provider review, and gather information regarding patient medications.
- Room patients, monitor vital signs, and assess patient needs to relay to the provider.
- Assist the provider with patient procedures as directed.
- Communicate effectively, both verbally and in writing, with patients, their families, colleagues, and external entities.
- Complete necessary forms for patients as required.
- Ensure timely and accurate documentation in the Electronic Health Record (EHR).
- Conduct laboratory tests as instructed by the provider, prepare specimens, operate lab equipment, and maintain laboratory records in compliance with standards.
- Reconcile billing from external laboratories by comparing daily lab logs with patient EHR.
- Schedule external diagnostic tests and communicate effectively with patients.
- Facilitate referral processes for patients as necessary.
- Conduct manual inventory of medications.
- Perform front office tasks as required.
- Adhere to all policies and procedures of the community health center.
- Other duties as assigned based on organizational needs.
- Bachelor's degree is preferred.
- LPN is preferred.
- RN is preferred.
- American Heart Association Basic Life Support Provider (BLS) certification required or willingness to obtain.
- Experience in an outpatient or ambulatory care setting is preferred.
- Proficiency in Microsoft Office applications.
- Ability to navigate Electronic Medical and Health Record (EMR, EHR) systems.
- A strong sense of ownership and initiative to enhance each patient's experience.
- Excellent written and verbal communication skills.
- Attention to detail and the ability to manage multiple tasks simultaneously.
- A servant-leadership approach in interactions with all individuals.
- Comfort with technology and eagerness to learn new systems.
- Ability to thrive in collaborative environments with diverse teams.
- Proof of negative TB skin test within the last 12 months.
- Documentation of immunity to Measles, Mumps, and Rubella or a blood titer.
- Documentation of two doses of Varicella or a blood titer.
- Completion of Hepatitis B series.
- Influenza vaccination required.
- COVID vaccination required.
- Additional health requirements may apply.
- A commitment to equal investment and support for our employees and patients.
- A dynamic and ambitious startup environment that encourages innovation and learning.
- The opportunity to express creativity and find joy in collaborative work.
- A team of highly skilled, kind, and welcoming professionals, each bringing unique contributions.
- We recognize that our collective success relies on collaboration, and we strive to provide ongoing opportunities for personal and professional growth.
- Full-time employees are eligible for a comprehensive benefits package, including Medical, Dental, Vision Insurance, Paid Time Off, Short- and Long-Term Disability, and more.
