Patient Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Duly Health and Care. As a key member of our front desk team, you will be responsible for providing exceptional patient service and support to our patients and clinical departments.
Key Responsibilities- Provide efficient and effective patient check-in, registration, and scheduling services
- Answer multiple phone lines and respond to patient inquiries in a timely and professional manner
- Verify patient information and document in their Electronic Health Record (EPIC)
- Assist with daily monitoring of patient scheduling reports and ensure that all open slots are filled same day
- Perform other duties as assigned to support the smooth operation of the front desk
- High school diploma or equivalent required
- Three years of patient/client-facing experience preferred
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong organizational and time management skills
As a Patient Service Representative at Duly Health and Care, you will have the opportunity to work in a dynamic and supportive team environment. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) match and tuition reimbursement program.
We are committed to providing our team members with the training and resources they need to succeed in their roles. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient service, we encourage you to apply for this exciting opportunity.
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