Oncology Patient Services Representative

1 week ago


Warrenville Illinois, United States Northwestern Memorial Healthcare Full time

Position Overview:
The Oncology Patient Services Representative embodies the core mission, vision, and values of Northwestern Memorial Healthcare. This role requires adherence to the organization's ethical standards and compliance with all relevant policies, procedures, and regulatory requirements.


Key Responsibilities:


1. Engage with patients and visitors by welcoming them upon arrival, verifying their identity, and providing essential information regarding their visit.

2. Execute check-in and check-out procedures as instructed.

3. Confirm and update patient identification along with demographic and insurance details.

4. Facilitate patient registration when necessary.

5. Secure patient consents and authorizations.

6. Collect co-payments, outstanding balances, and payments at the point of service.

7. Record payments, manage billing information, and conduct end-of-day cash drawer reconciliation.

8. Maintain a clean and welcoming waiting area for patients.

9. Notify patients of any delays or modifications to their appointment status.

10. Schedule appointments as required.

11. Perform additional duties as assigned.



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