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Patient Services Representative

2 months ago

Effingham Illinois, United States Heartland Dental- Effingham Support Office Full time
About the Role

We are seeking a highly motivated and detail-oriented Patient Services Representative to join our team at Heartland Dental- Effingham Support Office. As a Patient Services Representative, you will play a critical role in providing exceptional customer service to patients and supporting the business needs of our dental offices.

Key Responsibilities
  • Assess patient needs and respond with critical judgment to provide accurate and timely resolutions.
  • Build rapport and maintain positive relationships with patients and dental office team members.
  • Exhibit strong verbal and written communication skills when interacting with patients.
  • Protect patient health information and maintain confidentiality at all times.
  • Adhere to specialized workflows for multiple offices and follow protocols built in our software.
  • Reach and maintain individual performance metrics while supporting department metrics.
What You'll Gain
  • Competitive benefits, including health insurance and retirement savings plans.
  • Potential for personal and company performance bonuses, referral bonus, voluntary overtime, and semi-annual pay increases.
  • Access to top-quality technology to assist in daily responsibilities and deliver exceptional patient care.
  • A team-focused, uplifting, and educational work culture that provides opportunities for personal and professional growth.
Requirements
  • High School Diploma or equivalent required.
  • Ability to multi-task and prioritize tasks effectively.
  • Proficient keyboarding and computer skills.
  • Excellent communication and customer service skills.
  • Strong listening skills and critical thinking abilities.
Technology Requirements

Reliable, high-speed internet access is required to ensure seamless communication with patients and colleagues. Successful candidates will be required to pass a high-speed internet test.