IT Support Specialist
5 days ago
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are now hiring a Full-Time IT Field Technician in Pittsburgh, PA. The IT Field Technician is responsible for providing IT services and support. This role will have a focus on smart home technology.
Job Summary:The IT Field Technician will provide prompt, courteous support company-wide, in person, phone, or email. They will diagnose and troubleshoot hardware and software issues primarily in a Windows environment. The successful candidate will receive and document all inbound tickets, emails, phone calls, and in-person requests for IT services.
Responsibilities:- Provide technical support to employees and management
- Diagnose and troubleshoot hardware and software issues
- Document and track technical problems and solutions
- Travel to regional offices to troubleshoot and resolve issues
- Travel to regional homes to install and support smart home technology
- Identify and escalate situations requiring urgent attention
- Minimum two years of professional IT experience
- Audio/visual experience a plus
- Valid driver's license
- Proficiency in AD, Office365, multiple browsers, computer hardware
- Experience supporting Android and iPhone, Mobile Device Management a plus
- Working knowledge of printer management
- Experience working with LAN administration
- Logical troubleshooting skills
- Excellent time management, interpersonal skills, and a high-level attention to detail
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays-Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
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