Lead Banking Associate

1 week ago


Louisville, Kentucky, United States Stock Yards Bank and Trust Full time
Job Overview

As a Lead Banking Associate, also known as Service Associate III, you will play a crucial role in overseeing teller operations at a branch. Your primary focus will be to ensure that customer banking transactions are executed efficiently while fostering a welcoming and professional atmosphere. Your experience as a teller, combined with strong problem-solving and decision-making skills, will be essential as you contribute to a professional environment that encourages skill enhancement and career advancement within the banking sector.

Key Responsibilities

Your daily tasks will encompass, but are not limited to, the following:

  • Demonstrate our commitment to exceptional service
  • Execute all responsibilities of a Service Associate II
  • Engage in Consultative Selling – Identifying customer needs and providing tailored solutions
  • Oversee all activities of Service Associates, ensuring effective customer service, balancing, and maintenance of workspaces
  • Conduct various branch-level audits related to cash and cash handling equipment
  • Authorize checks and deposits in accordance with established policies
  • Manage ATM balancing
  • Order and distribute currency to maintain optimal inventory levels
  • Participate in the recruitment process and contribute to hiring decisions
  • Provide ongoing training and constructive feedback to Service Associates
  • Engage in weekly team discussions
  • Communicate updates and procedural changes to staff

Qualifications

The ideal candidate will possess the following qualifications:

  • High School Diploma or equivalent
  • Minimum of 6 months experience as a Teller
  • Strong written and verbal communication skills
  • Demonstrated decision-making capabilities
  • Proven supervisory skills and ability to collaborate effectively
  • Professional appearance and demeanor
  • Dependability is essential
  • Ability to lead and mentor Service Associates on the teller line

Benefits Offered

  • 401(k) plan with company matching up to 6%
  • Employee Stock Ownership Plan (ESOP)
  • Comprehensive medical, dental, and vision insurance
  • Cancer and disease insurance options
  • Accident insurance coverage
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Wellness and rewards program
  • Company-paid Life and AD&D insurance
  • Voluntary Life and AD&D insurance options
  • Short-Term and Long-Term Disability insurance provided by the company
  • Employee Stock Purchase Plan
  • Employee Assistance Program (EAP)

Physical Demands

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This position primarily involves sitting, with some walking and standing. All work is conducted indoors during regular business hours. The noise level in the work environment is typically moderate. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, reach with hands and arms, and communicate verbally. The associate may need to stand for extended periods on the teller line and occasionally lift or move up to 15 pounds.



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