Retail Banking Support Coordinator

2 weeks ago

Louisville, Kentucky, United States Republic Bank Full time

Retail Banking Support Coordinator

Job Category: Retail Banking/Private Banking Requisition Number: RETAI003270

Job Overview

Republic Bank is committed to the growth and success of our team members. We provide opportunities to gain comprehensive knowledge of our organization, preparing you for future career advancements. Join us for a fulfilling career path.

About Republic Bank

At Republic Bank, we strive to make a significant IMPACT on our clients, employees, and the communities we serve. Our values encapsulated in IMPACT stand for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring, and Thrive Together. Our associates are vital to our success, and we are proud to be recognized as one of the Best Places to Work in Kentucky for the past five years.

Position Purpose and Objectives:

The Retail Banking Support Coordinator plays a crucial role in delivering informational assistance to Retail Banking Management and Sales and Service Managers concerning Retail Operations. This position also aids in the formulation, execution, and upkeep of policies and procedures relevant to Retail Banking.

Minimum Qualifications:

  • Three (3) years of experience in banking, specifically in branch or operations.
  • Proficient in MS Office applications, particularly Excel, Word, and Outlook.

Key Responsibilities:

  • Act as a subject matter expert on policies and procedures for banking centers, as well as equipment, programming, and software systems related to deposit retail banking and ITM technology.
  • Assist in the rollout and testing of hardware and software updates, including cash recyclers and ITMs.
  • Respond to inquiries received via the Retail Operations Loop and collaborate with the Director of Retail Administration to enhance efficiency.
  • Support UAT testing during new implementations and during IRB and annual releases.
  • Contribute to efficiency by sharing insights gained from discussions with the Director of Retail Administration that can improve workflow.
  • Stay informed about changes to products, procedures, and policies of the bank, updating procedures as necessary.
  • Utilize bank resources, procedure manuals, and reference materials to independently address inquiries when required.
  • Collaborate with the Director of Retail Administration on multiple projects simultaneously to ensure banking centers are comfortable with new initiatives affecting the deposit side.
  • Partner with various internal resources to provide ongoing troubleshooting and resolution of issues.
  • Maintain a solid understanding of compliance requirements impacting your role and responsibilities, actively learning new regulations and assisting in their implementation if necessary.
  • Exemplify and promote behaviors that align with the Bank's values and corporate culture, fostering an environment of trust, cooperation, accountability, and dedication.
  • Perform additional duties and projects as assigned.

Interpersonal Skills and Competencies Required:

  • Excellent verbal and written communication skills for effective interaction with staff.
  • Self-motivated with the ability to work collaboratively in a team environment.
  • High energy level and strong sense of urgency.
  • Ability to communicate and collaborate effectively with all levels of management and staff.
  • Capacity to multitask and prioritize effectively.

Physical Requirements:

The physical demands outlined here represent those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate may occasionally need to reach with hands and arms and must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision and distance vision. The noise level in the work environment is typically moderate.

Other Requirements:

  • Travel between Republic Banking facilities is necessary.
  • Occasional out-of-town travel may be required.
  • Flexible work schedule, including some evenings, weekends, and overtime.
  • Stay updated on new developments, best practices, and statutory and regulatory changes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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