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Customer Service Representative

2 months ago

Louisville, Kentucky, United States Stock Yards Bank and Trust Full time
Job Overview

As a Financial Service Associate, you will engage in a variety of customer-facing banking transactions, promote and sell banking products and services, and deliver outstanding customer support. A combination of customer service expertise and cash handling proficiency, along with strong mathematical skills, is essential. Stock Yards Bank & Trust is committed to fostering a professional atmosphere that encourages continuous skill enhancement and career advancement within the banking sector.

Key Responsibilities

  • Demonstrate our commitment to exceptional service
  • Handle deposits, withdrawals, cash checks, and maintain an accurate cash drawer
  • Process check cashing in accordance with established policies
  • Issue official checks
  • Manage and reconcile teller transactions through image capture
  • Engage in consultative selling to identify customer needs and propose solutions
  • Open new accounts and conduct account maintenance
  • Foster and grow customer relationships
  • Process and finalize loan requests (if trained)
  • Assist customers with inquiries and concerns
  • Participate in regular team meetings

Qualifications

  • High School Diploma or equivalent
  • Proficiency in computer applications
  • Previous banking experience is preferred
  • Strong communication skills, both written and verbal
  • Professional demeanor and appearance
  • Basic knowledge of Word and Excel

Employee Benefits

  • 401(k) plan with company matching up to 6%
  • Employee Stock Ownership Plan (ESOP)
  • Comprehensive medical insurance
  • Dental and vision insurance
  • Cancer and disease insurance options
  • Accident insurance coverage
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Wellness and rewards program
  • Company-paid life and AD&D insurance
  • Voluntary life and AD&D insurance options
  • Short-term and long-term disability insurance provided by the bank
  • Employee Stock Purchase Plan
  • Employee Assistance Program

Physical Demands

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This position primarily involves sitting, with some walking and standing required. All tasks are performed indoors during regular business hours. The work environment typically has a moderate noise level. While executing the duties of this position, the employee is regularly required to use hands and fingers, handle or feel, reach with hands and arms, and communicate verbally. Prolonged standing may be necessary at the teller line, and the associate may occasionally lift or move items weighing up to 15 pounds.