Cage/Player Services Manager

4 weeks ago


Grantville, Pennsylvania, United States Hollywood Casino at Penn National Race Course Full time
Job Title: Cage/Player Services Manager

We are seeking a highly skilled and experienced Cage/Player Services Manager to join our team at Hollywood Casino at Penn National Race Course. As a key member of our operations team, you will be responsible for managing the execution of activities related to Casino Cage, Credit, and Player Services.

Key Responsibilities:
  • Manage the day-to-day operations of the Cage, Credit, and Player Services departments.
  • Ensure compliance with internal controls and company policies/procedures.
  • Provide coaching, counseling, and development opportunities for team members.
  • Communicate and update department-specific service standards.
  • Identify operational challenges and implement corrective action.
  • Work with the Director of Marketing to communicate events and promotions.
  • Respond to guest inquiries and monitor service recovery.
  • Delegate work responsibilities and provide follow-up and direction when necessary.
Requirements:
  • Bachelor's degree or equivalent combination of education and experience.
  • 5 years of experience in a full-service casino operation.
  • Ability to read, write, and speak English.
  • Ability to respond to common inquiries or complaints from guests, regulatory agencies, and community members.
  • Ability to read and interpret documents, such as safety rules and operating instructions.
  • Ability to present information and respond to questions from groups of managers, employees, and guests.
  • Ability to make effective and persuasive speeches and presentations on controversial or complex topics.
  • Ability to read, analyze, and interpret business periodicals, technical procedures, and governmental regulations.
  • Ability to perform basic math skills and calculate figures and amounts.
  • Ability to identify problems, collect data, analyze, and draw valid conclusions.
  • Intermediate computer knowledge and proficiency in Microsoft Office applications.
  • Ability to qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.
Physical Demands:
  • Walking 40% of the time.
  • Sitting 30% of the time.
  • Standing 25% of the time.
  • Bending and lifting 5% of the time.
  • Lifting/moving maximum of 50 lbs.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.



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