Cage/Player Services Manager
4 weeks ago
We are seeking a highly skilled and experienced Cage/Player Services Manager to join our team at Hollywood Casino at Penn National Race Course. As a key member of our operations team, you will be responsible for managing the execution of activities related to Casino Cage, Credit, and Player Services.
Key Responsibilities:- Manage the day-to-day operations of the Cage, Credit, and Player Services departments.
- Ensure compliance with internal controls and company policies/procedures.
- Provide coaching, counseling, and development opportunities for team members.
- Communicate and update department-specific service standards.
- Identify operational challenges and implement corrective action.
- Work with the Director of Marketing to communicate events and promotions.
- Respond to guest inquiries and monitor service recovery.
- Delegate work responsibilities and provide follow-up and direction when necessary.
- Bachelor's degree or equivalent combination of education and experience.
- 5 years of experience in a full-service casino operation.
- Ability to read, write, and speak English.
- Ability to respond to common inquiries or complaints from guests, regulatory agencies, and community members.
- Ability to read and interpret documents, such as safety rules and operating instructions.
- Ability to present information and respond to questions from groups of managers, employees, and guests.
- Ability to make effective and persuasive speeches and presentations on controversial or complex topics.
- Ability to read, analyze, and interpret business periodicals, technical procedures, and governmental regulations.
- Ability to perform basic math skills and calculate figures and amounts.
- Ability to identify problems, collect data, analyze, and draw valid conclusions.
- Intermediate computer knowledge and proficiency in Microsoft Office applications.
- Ability to qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.
- Walking 40% of the time.
- Sitting 30% of the time.
- Standing 25% of the time.
- Bending and lifting 5% of the time.
- Lifting/moving maximum of 50 lbs.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.
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