Manager of Cage/Credit/Player Services

4 weeks ago

Grantville, United States Hollywood Casino at Penn National Race Course Full time

WERE CHANGING ENTERTAINMENT. COME JOIN US.:

Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more

WE LOVE OUR WORK.:
  • Manages the execution of activity related to Casino Cage, Credit, Player Services, and provides ancillary support to Marketing department for promotions, special events, and bus groups.
  • Ensures team members comply with internal Controls and all company policies/procedures in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.
  • Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting, and professional working environment for our staff and a pleasant and entertaining experience for our guests.
  • Responsible for coaching, counseling, scheduling, payroll, and development of Player Services Cage Shift Managers and Representatives.
  • Responsible for communicating, updating of, and adherence to department-specific service standards.
  • Demonstrates a comprehensive understanding and proficiency in managing daily operations of the department in accordance with all internal Controls, Title 31 and SAR requirements, and all other applicable laws.
  • Identifies operational challenges, makes recommendations, and implements corrective action.
  • Responsible for maintenance, operations, and appearance of Player Services; coordinates with Director of Marketing for ordering of player loyalty cards and supplies.
  • Works with Director of Marketing to communicate events and promotions and assists with their execution; ensures team member awareness including promotional calendars and event overviews. - Acts as a liasion with Marketing department to ensure all programs, promotions, and events are communicated and executed flawlessly.
  • Responds to guest inquiries while monitoring and applying service recovery within authority levels.
  • Delegates work responsibilities and provides follow-up and direction when necessary.
  • Ensures scheduling of staff is appropriate to anticipated business levels.
  • Authorized to approve patron Credit lines in accordance with the HCPN Credit Committee directives and the PGCB regulations.
  • Engages in collection efforts on behalf of HCPN in accordance with section 609a.18 of HCPNs internal controls and PGCB regulations.
  • Has authority to issue complimentaries in accordance with the approved Comp Matrix.
  • Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems.
  • Supervisory responsibilities over functional areas of Player Services, Credit, and Cage.
BRING US YOUR BEST.:
  • Bachelors degree; 5 years of experience in a full-service casino operation; or equivalent combination of education and experience.
  • Must have the ability to read, write, and speak English.
  • Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies, and community members.
  • Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals.
  • Must have the ability to present information and respond to questions from groups of managers, employees, and guests.
  • Must have the ability to make effective and persuasive speeches and presentations on controversial or complex topics to internal and external audiences.
  • Must have the ability to read, analyze, and interpret business periodicals, technical procedures, and governmental regulations.
  • Must have the ability to read, analyze, and interpret various metrics and financial reports.
  • Must have the ability to write reports, business correspondence, and procedure manuals.
  • Must have the ability to perform basic math skills. - Must have the ability to work with mathematical concepts and apply concepts to practical situations.
  • Must have the ability to perform statistical analyses. - Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
  • Must have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form.
  • Must have the ability to solve practical problems and deal with a variety of situations. - Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
  • Intermediate computer knowledge; proficient in Microsoft Office applications; familiarity with Casino Operations software, slots tracking, and proficiency in vendor software used to manage the technology used in casino operations a plus.
  • Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Walking 40% of the time.
  • Sitting 30% of the time.
  • Standing 25% of the time.
  • Bending and lifting 5% of the time.
  • Lifting/moving maximum of 50 lbs.


STAY IN THE GAME. FOLLOW US.:

Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

  • Manager of Player Development

    4 days ago

    Grantville, Pennsylvania, United States Hollywood Casino at Penn National Race Course Full time

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also...

  • Senior Gaming Professional

    7 days ago

    Grantville, Pennsylvania, United States Hollywood Casino at Penn National Race Course Full time

    About UsHollywood Casino at Penn National Race Course is one of 43 destinations across North America where you can find us, bringing entertainment, sports content, and casino gaming experiences to life. We're proud to be an industry leader in our field, and we're committed to values like diversity and sustainability for our community, our team members, our...

  • Director of Player Services

    7 days ago

    Grantville, Pennsylvania, United States Hollywood Casino at Penn National Race Course Full time

    Key ResponsibilitiesManage daily operations of the department in accordance with all internal controls, Title 31, and SAR requirements, and all other applicable laws.Identify operational challenges, make recommendations, and implement corrective action.Work with Director of Marketing to communicate events and promotions and assist with their...

  • High-Roller Relationship Manager

    4 days ago

    Grantville, Pennsylvania, United States Hollywood Casino at Penn National Race Course Full time

    Job Summary:We're seeking a skilled Manager of Player Development to join our team at Hollywood Casino at Penn National Race Course. As a key member of our player development department, you will be responsible for establishing and measuring initiatives that drive revenue growth and enhancing the overall guest experience.

  • Bereavement Services Manager

    7 days ago

    Grantville, Kansas, United States Interim HealthCare of Topeka Careers Full time

    Why Work with Us?We are proud to offer a supportive and collaborative team environment, competitive pay rates, and a comprehensive benefits package. Our team members enjoy a range of benefits, including health insurance, paid time off, and continuing education opportunities.About the Role:As a Bereavement Coordinator, you will play a vital role in supporting...

  • Bereavement Service Coordinator

    1 day ago

    Grantville, Kansas, United States Interim HealthCare of Topeka Careers Full time

    Bereavement Service CoordinatorWe are seeking a dedicated Bereavement Service Coordinator to join our team at Interim HealthCare of Topeka. In this vital role, you will provide bereavement support and counseling to families and individuals affected by loss. Your primary responsibility will be to deliver high-quality bereavement services tailored to meet the...

  • Slot Service Attendant

    2 weeks ago

    Grantville, Pennsylvania, United States Hollywood Casino at Penn National Race Course Full time

    WERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get...

  • Experienced Table Games Dealer

    2 weeks ago

    Grantville, United States Hollywood Casino at Penn National Race Course Full time

    WERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get...

  • Spiritual Support Professional

    5 days ago

    Grantville, Kansas, United States Interim HealthCare of Topeka Full time

    About Our TeamAt Interim HealthCare of Topeka, we pride ourselves on providing high-quality, patient-centered care. Our team is dedicated to making a positive impact in the lives of our patients and their families.What We're Looking ForA passionate and experienced Chaplain who can connect with patients and families from diverse backgroundsA team player who...

  • VIP Guest Experience Coordinator

    4 days ago

    Grantville, Pennsylvania, United States Hollywood Casino at Penn National Race Course Full time

    Key Responsibilities:Develop and implement programs to attract premium customers and increase loyaltyMaintain accurate records of player accounts and issue rewards accordinglyCollaborate with other departments to ensure seamless operations and excellent customer serviceAttend special events and off-site functions to foster relationships with high-end...

  • Loss and Grief Care Manager

    20 hours ago

    Grantville, Kansas, United States Interim HealthCare of Topeka Careers Full time

    Loss and Grief Care ManagerAs a Loss and Grief Care Manager at Interim HealthCare of Topeka, you will play a pivotal role in providing emotional support and guidance to families and individuals experiencing grief. Your expertise will be essential in creating a supportive environment for those navigating their bereavement journey. You will develop and...

  • Dining Room Support Staff

    7 days ago

    Grantville, Pennsylvania, United States Penn National Gaming Full time

    Penn National Gaming is seeking a highly motivated Dining Room Support Staff member to join our team. As a Busser at our steakhouse, your key responsibilities will include:Greeting GuestsEnsure that all guests are greeted cordially and welcomed to their table. Provide excellent customer service by being attentive and responsive to their needs.Maintaining the...

  • Host and Server Liaison

    6 days ago

    Grantville, Pennsylvania, United States Penn National Gaming Full time

    About Us:Penn National Gaming is a leading gaming and hospitality company.We Are Seeking:An experienced Casino Host to join our team;An individual with excellent communication and interpersonal skills;A person who is able to work effectively in a fast-paced environment;A team player who is committed to providing exceptional customer...

  • Director of Food Services

    3 hours ago

    Grantville, Pennsylvania, United States Hollywood Casino at Penn National Race Course Full time

    **Director of Food Services Job Summary**We are looking for a highly skilled Director of Food Services to oversee the day-to-day operations of our Food and Beverage department at Hollywood Casino at Penn National Race Course.The successful candidate will have a strong background in food and beverage management, with excellent leadership and communication...

  • Café Team Member

    7 days ago

    Grantville, Kansas, United States Sam's Club Full time

    Key ResponsibilitiesBe a Team Player: Collaborate with cross-functional teams to ensure seamless execution of prepared food operations; maintain up-to-date knowledge of product specifications and communicate effectively with team members.Be an Expert: Prepare food according to item specifications, adhere to food safety standards, and operate equipment...

  • Prepared Foods Specialist

    7 days ago

    Grantville, Kansas, United States Sam's Club Full time

    Job DescriptionBe a Team Player: As a café team member, you will be responsible for maintaining up-to-date knowledge of product specifications related to prepared food merchandise, collaborating with cross-functional teams, and helping educate other associates on tools, tasks, and resources.Be an Expert: You will prepare food according to item...

  • Floor Entertainment Host

    7 days ago

    Grantville, Pennsylvania, United States Hollywood Casino at Penn National Race Course Full time

    **Job Summary**We're looking for a skilled Table Games Dealer to join our team at Hollywood Casino at Penn National Race Course. As a key member of our floor team, you'll provide fast, flawless, personalized service to players and consistently build rapport with guests.You'll be responsible for maintaining knowledge of all aspects of the games dealt and...

  • Chaplaincy Services Coordinator

    5 days ago

    Grantville, Kansas, United States Interim HealthCare of Topeka Full time

    Hospice Chaplain Job DescriptionWe are seeking a qualified and compassionate Hospice Chaplain to join our team. The ideal candidate will have experience working in hospice care and be able to provide spiritual support and care to patients and their families.Key Responsibilities:Conduct assessments of patients' spiritual needs and develop plans to address...

  • Security Assistant Shift Manager

    1 week ago

    Grantville, Pennsylvania, United States Penn National Gaming Full time

    Supervisors are employed to direct security staff in the performance of their daily duties and responsibilities. Ensures consistent external and internal customer service goals are being achieved. Ensures a safe environment for our guests and employe Shift Manager, Security, Manager, Assistant, Customer Service, Shift, Management

  • Table Games Dealer Team Member

    7 days ago

    Grantville, Pennsylvania, United States Hollywood Casino at Penn National Race Course Full time

    **Overview**We're changing entertainment at Hollywood Casino at Penn National Race Course. Our team members are driven by their enthusiasm for helping people find and have more fun. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we want to hear from you.**Key Responsibilities**As a Table Games...