Customer Service Representative

2 weeks ago


Honolulu, Hawaii, United States Central Pacific Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their overall satisfaction with our products and services.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Assist customers with various general banking needs, including account information, problem resolution, and general information on CPB products and services.
  • Document and escalate issues to ensure customers' concerns are addressed promptly and appropriately.
  • Prepare update forms for deposit and loan accounts, such as address and phone number changes.
  • Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc.
  • Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc
  • Convert inquiries into account openings by referring customers to appropriate business units.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: 1+ year of customer service experience.
  • Competencies: Achieving Results - Perseverance, Achieving Results - Decisiveness, Communication & Influencing - Approachability, Operating Skills - Time Management, Self-Management - Adaptability.
Working Conditions

The ideal candidate will be able to work a flexible schedule, including before and after normal work hours, weekends, and holidays when necessary. Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.



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