Customer Service Representative

1 week ago


Onalaska, Wisconsin, United States The Auto Club Group Full time
Unlock Your Career Potential with The Auto Club Group

Are you passionate about delivering exceptional customer service and driving business growth? Do you have a knack for sales and a passion for helping others? We're seeking a talented Licensed Customer Service Representative to join our team at The Auto Club Group.

About the Role

As a Licensed Customer Service Representative, you will be the face of our branch, providing a high level of support services to members related to sales and service functions. You will be responsible for servicing insurance policies, processing applications, renewals, and amendments, and selling travel and membership products. You will also generate leads, update members on travel and insurance specials, and provide travel information.

Key Responsibilities
  • Provide exceptional customer service to members, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Servicing insurance policies, processing applications, renewals, and amendments, and selling travel and membership products.
  • Generating leads, updating members on travel and insurance specials, and providing travel information.
  • Providing cashiering services to members, including taking insurance payments, travel, and membership payments, and processing remittance/depository transfers.
  • Responding to customer inquiries and referring to agents when necessary.
  • Providing administrative support to Travel and Insurance Agents during peak periods.
  • Conducting outbound promotional calls for insurance and/or travel products.
  • Participating in a team environment to promote customer satisfaction and consistent service following the customer service model.
  • Receiving and resolving member/customer complaints and seeking assistance from management when necessary.
  • Participating in office events developed to generate revenue, improve member awareness of products, and support local community activities.
What We Offer

We offer a competitive hourly wage of $15.58-$23.00, with additional incentives and an annual bonus potential based on performance. Our comprehensive benefits package includes medical, dental, and vision benefits, 401k match, paid parental leave, and adoption assistance. We also offer paid time off, company-paid holidays, CEO days, and floating holidays, as well as a paid volunteer day annually.

Requirements
  • Active State Property & Casualty license.
  • High School Diploma or equivalent.
  • Providing a high level of customer-focused service.
  • Servicing insurance policies and processing applications, renewals, and amendments, and taking payments.
  • Responding to billing and coverage questions.
  • Promoting sale of insurance products and/or travel and membership products.
  • Outbound promotional calls for insurance and/or travel.
  • Computer software applications (Word, Excel, etc.) and Web-based operations.
Why Choose The Auto Club Group?

We are a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer service and driving business growth, and we're looking for talented individuals like you to join us on this journey.



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