Customer Service Representative

4 days ago


Onalaska, Wisconsin, United States HOM Furniture, Inc. Full time
Job Summary

HOM Furniture, Inc. is seeking a highly skilled Customer Specialist/Delivery to join our team. As a key member of our delivery team, you will be responsible for delivering customer satisfaction by ensuring timely and efficient delivery of furniture to our customers.

Key Responsibilities
  • Deliver customer satisfaction by ensuring timely and efficient delivery of furniture to our customers.
  • Inspect furniture for flaws or damage and resolve any issues promptly.
  • Work closely with the Customer Care department to resolve customer complaints and concerns.
  • Inspect and clean the company vehicle to maintain a high level of professionalism and safety.
  • Unpackage, assemble, and prepare furniture for transport in customer vehicles, ensuring proper wrapping and securing of items.
  • Perform other duties as assigned to support the delivery team.
Requirements
  • High school diploma or equivalent required; 1-3 years of related experience preferred.
  • Valid driver's license and clean driving record required.
  • Ability to lift, push, and pull up to 150 pounds individually and up to 300 pounds as a team.
  • Excellent communication and problem-solving skills.
  • Ability to work safely from heights and adhere to safe lifting techniques.
Benefits
  • Competitive benefits package, including medical, dental, and 401(k) matching.
  • Paid time off and career advancement opportunities.
  • Employee discount and pay on demand options.


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