Home Care Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Home Care Operations Manager to oversee and manage the daily operations and administrative functions of our branch. This role will be responsible for ensuring compliance with company and contractual requirements, driving census and revenue growth, and developing business.
Key Responsibilities- Provide oversight to ensure the branch is operating in compliance with all company and contractual requirements.
- Assist in census and revenue growth by executing effective service delivery of care plans.
- Help recruitment, orientation, training, and retention of branch and office support staff.
- Provide direction and guidance to branch and administrative employees to ensure workers' compensation and unemployment claims are reported and handled appropriately.
- Facilitate team meetings as needed.
- Evaluate skills of the administrative staff annually and conduct additional training and counseling as needed.
- Maintain relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
- Develop and execute processes to ensure clients are receiving services as authorized.
- Prepare and present weekly/monthly progress reports to Agency Director and Regional Director.
- Troubleshoot and resolve customers' concerns and grievances.
- Process payroll and billing as needed.
- Maintain a high degree of confidentiality at all times due to access to sensitive information.
- Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department.
- Follow all Medicare, Medicaid, and HIPAA regulations and requirements.
- Abide by all regulations, policies, procedures, and standards.
- Bachelor's Degree in Business, Social Services, Public Administration, or a related field of study.
- Bilingual preferred, not required.
- Preferably will have experience in home health care and/or home and community-based services in a large, multi-site organization.
- 3-5 years' experience in healthcare; some experience in home care, home health, or private duty is preferred.
- 2+ years of supervisory/management experience.
- Demonstrated ability to drive census/revenue growth and develop business.
- Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
- Computer proficiency – MS Office and HRIS.
- Organizational skills and ability to meet deadlines in a fast-paced environment.
- Must have reliable transportation, valid driver's license, and valid car insurance.
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