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Home Care Operations Manager
2 months ago
About the Role:
This position will oversee and manage the daily operations and administrative functions of our home care services, including recruitment, orientation, training, and retention of branch and office support staff to meet and exceed monthly budgeted census.
Key Responsibilities:
- Provides oversight to ensure compliance with company and contractual requirements.
- Assists in census and revenue growth by executing effective service delivery of care plans.
- Helps recruitment, orientation, training, and retention of branch and office support staff.
- Provides direction and guidance to branch and administrative employees to ensure workers' compensation and unemployment claims are reported and handled appropriately.
- Facilitates team meetings as needed.
- Evaluates skills of administrative staff annually and conducts additional training and counseling as needed.
- Maintains relationships with referral sources and conducts community outreach and/or attends employee recruitment events.
- Develops and executes processes to ensure clients receive services as authorized.
- Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
- Troubleshoots and resolves customers' concerns and grievances.
- Processes payroll and billing as needed.
- Maintains confidentiality at all times due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet department needs.
- Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
- Abides by all regulations, policies, procedures, and standards.
- Performs other duties as assigned.
Requirements & Competencies:
- Bachelor's Degree in Business, Social Services, Public Administration, or a related field of study.
- Bilingual preferred, not required.
- Preferably will have experience in home health care and/or home and community-based services in a large, multi-site organization.
- 3-5 years' experience in healthcare; some experience in home care, home health, or private duty is preferred.
- 2+ years of supervisory/management experience.
- Demonstrated ability to drive census/revenue growth and develop business.
- Experience conducting training sessions and/or meetings with administrative and direct service staff in group settings or individually.
- Computer proficiency – MS Office and HRIS.
- Organizational skills and ability to meet deadlines in a fast-paced environment.
- Must have reliable transportation, valid driver's license, and valid car insurance.
