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Home Care Operations Manager
2 months ago
Job Summary:
This position oversees and manages the daily operations and administrative functions of a home care branch, including recruitment, orientation, training, and retention of staff to meet and exceed monthly budgeted census.
Key Responsibilities:
- Provides oversight to ensure compliance with company and contractual requirements.
- Assists in census and revenue growth by executing effective service delivery of care plans.
- Recruits, orients, trains, and retains branch and office support staff.
- Provides direction and guidance to branch and administrative employees on workers' compensation and unemployment claims.
- Facilitates team meetings as needed.
- Evaluates skills of administrative staff annually and conducts additional training and counseling as needed.
- Maintains relationships with referral sources and conducts community outreach and/or attends employee recruitment events.
- Develops and executes processes to ensure clients receive services as authorized.
- Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
- Troubleshoots and resolves customers' concerns and grievances.
- Processes payroll and billing as needed.
- Maintains confidentiality and adheres to Medicare, Medicaid, and HIPAA regulations.
- Abides by all regulations, policies, procedures, and standards.
Requirements & Competencies:
- Bachelor's Degree in Business, Social Services, Public Administration, or a related field.
- Bilingual preferred, not required.
- Experience in home health care and/or home and community-based services in a large, multi-site organization.
- 3-5 years' experience in healthcare, with some experience in home care, home health, or private duty preferred.
- 2+ years of supervisory/management experience.
- Demonstrated ability to drive census/revenue growth and develop business.
- Experience conducting training sessions and meetings with administrative and direct service staff.
- Computer proficiency in MS Office and HRIS.
- Organizational skills and ability to meet deadlines in a fast-paced environment.
- Reliable transportation, valid driver's license, and valid car insurance.
