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Customer Service Representative

2 months ago

Chambersburg, Pennsylvania, United States Wcnorthwest Full time

About the Role:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Wcnorthwest. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with internal teams to resolve customer disputes and ensure seamless service delivery.
  • Effectively communicate with customers to understand their needs and provide solutions.
  • Process customer orders, payments, and other transactions accurately and efficiently.
  • Adjust complaints and refer issues to designated departments for investigation.
  • Stay up-to-date with company policies, procedures, and software applications to provide excellent service.

Requirements:

  • 2 years of customer service experience in a high-volume environment (preferred).
  • High school diploma or equivalent.
  • Proficiency in Microsoft Word, Excel, and email.
  • Excellent communication, problem-solving, and time management skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading waste services company.