Restaurant Operations Manager

2 days ago


Fayetteville, North Carolina, United States Chick-fil-A Full time
About Chick-fil-A

Chick-fil-A, Inc. has a rich history dating back to 1946 when founder S. Truett Cathy opened the first restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A is the largest quick-service chicken restaurant chain in the United States, known for its high-quality food and exceptional customer service.

Job Summary

We are seeking a highly motivated and experienced leader to join our team as a Guest Experience Manager. As a key member of our Leadership team, you will be responsible for leading the daily operations of the front of house restaurant team and ensuring that our guests receive an exceptional dining experience.

Key Responsibilities
  • Lead the team in customer service and hospitality, ensuring that every guest feels valued and appreciated.
  • Collaborate with team members and other restaurant leads to achieve performance goals and exceed guest expectations.
  • Focus on restaurant cleanliness, food production, and shift management to ensure a smooth and efficient operation.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Hold team members accountable to restaurant policies and standards of excellence.
Requirements
  • Minimum 18 years old
  • Previous leadership experience
  • Hard-working and team-oriented individual
  • Excellent customer service skills
  • Leadership experience preferred
  • Back of House restaurant experience preferred
What We Offer
  • Closed Sundays, allowing you to have a day off to spend with family and friends
  • Competitive pay and a nurturing environment where you can learn valuable business and people skills
  • A great place to work, with a high retention rate and a team-oriented culture


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