Café Ambassador
3 days ago
We're seeking a motivated and customer-focused individual to join our team as a Café Ambassador. As a key member of our community, you'll play a vital role in introducing customers to our best-in-class services and creating memorable experiences.
As a Café Ambassador, you'll have the opportunity to work alongside a supportive team of professionals who share your passion for helping others. You'll be responsible for guiding customers through goal setting, advocating for better financial literacy, and partnering with local businesses to plan events.
Our ideal candidate is an outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people. If you're passionate about creating a positive impact in your community and have a strong desire to learn and grow, we encourage you to apply.
The BenefitsAs a Café Ambassador, you'll be part of a comprehensive benefits program that supports your total well-being. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self.
At Capital One, we believe that great work doesn't mean sacrificing your well-being. We're committed to setting the standard for personal flexibility, so you can grow here and at home.
Responsibilities- Bring the Café experience and our brand to life by creating an inclusive environment where all customers and team members feel welcome.
- Proactively engage with customers and the community in all areas of the Café, helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys.
- Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
- Be a team player and work with an energized team of Ambassadors, helping to inspire teammates as they inspire you.
- Stay curious, adaptable, and have a desire to learn and grow through self-development.
- Continually learn new digital and technical skills.
- Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café.
- Volunteer within the community and be an advocate for financial literacy.
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
- Associate's degree.
- 2+ years of Retail or Customer-facing experience.
- Proficient in G-Suite.
- Strong written and oral communication skills.
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