HVAC Parts and Solutions Consultant
2 months ago
About the Role:
This is an exciting opportunity to join Trane Technologies as an Account Development Associate. As a trusted advisor to customers, you will play a crucial role in resolving parts or equipment issues, delivering quality parts and solutions offerings, processing customer orders, and responding to their inquiries.
Responsibilities:
- Engage with phone customers to fully identify their needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.
- Maintain current knowledge of Trane products, offerings, and promotions to partner with customers and grow sales by identifying related products or add-on extensions needs.
- Execute quotes for LCU (light commercial unitary) and order management processes with high accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.
Qualifications:
- GED or High School Diploma required.
- Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
- Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial.
- Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
What We Offer:
- Competitive compensation and comprehensive benefits and programs.
- Opportunity to work with a leading company in the HVAC industry.
- Chance to develop your skills and advance your career in a dynamic and supportive environment.
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