HVAC Parts and Solutions Consultant

2 months ago


Grand Rapids, Michigan, United States Trane Technologies Full time

About the Role:

This is an exciting opportunity to join Trane Technologies as an Account Development Associate. As a trusted advisor to customers, you will play a crucial role in resolving parts or equipment issues, delivering quality parts and solutions offerings, processing customer orders, and responding to their inquiries.

Responsibilities:

  • Engage with phone customers to fully identify their needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.
  • Maintain current knowledge of Trane products, offerings, and promotions to partner with customers and grow sales by identifying related products or add-on extensions needs.
  • Execute quotes for LCU (light commercial unitary) and order management processes with high accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.

Qualifications:

  • GED or High School Diploma required.
  • Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
  • Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial.
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

What We Offer:

  • Competitive compensation and comprehensive benefits and programs.
  • Opportunity to work with a leading company in the HVAC industry.
  • Chance to develop your skills and advance your career in a dynamic and supportive environment.


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