HVAC Sales and Service Representative

3 days ago


Grand Rapids, Michigan, United States Trane Technologies Full time

At Trane Technologies, we're committed to delivering exceptional service and solutions to our customers. As an Account Development Associate, you'll play a critical role in driving sales growth and customer satisfaction.

Company Overview

We're a leading provider of HVAC solutions, dedicated to helping our customers thrive in a rapidly changing world. Our team is passionate about delivering quality products and services that meet the unique needs of each customer.

Salary

We offer a competitive salary range of $25/hour to $40/hour based on experience, with a monthly incentive plan to reward top performers.

Job Description

As an Account Development Associate, you'll be responsible for engaging with phone customers to identify their needs, respond to inquiries, and offer timely solutions to their HVAC Parts & Supply needs. You'll maintain current knowledge of Trane products, offerings, and promotions to partner with customers and grow sales.

Key Responsibilities

  1. Customer Engagement: Engage with phone customers to fully understand their needs, respond to inquiries, and offer timely solutions to their HVAC Parts & Supply needs.
  2. Product Knowledge: Maintain current knowledge of Trane products, offerings, and promotions to partner with customers and grow sales.
  3. Order Management: Execute quotes for LCU (light commercial unitary) and order management processes with high accuracy to expedite the fulfillment process and ensure customer satisfaction.

Required Skills and Qualifications

  • GED or High School Diploma: Required
  • Experience: Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial
  • Customer Service: Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Benefits

At Trane Technologies, we're committed to providing a comprehensive benefits package that supports the well-being of our employees and their families. Our benefits include:

  • Health Insurance: Competitive health insurance plans for you and your family
  • Holistic Wellness Programs: Generous incentives for holistic wellness programs, including fitness classes, mental health resources, and more
  • 401K: Up to 8% company contribution to your 401K retirement plan
  • Paid Time Off: Competitive paid time off, including volunteer and parental leave
  • Education and Training: Opportunities for professional development and education through company programs and tuition assistance

Work Environment

This position has been designated as remote within a geography, with work performed in Grand Rapids, EST zone. As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance.



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