Intake Specialist

2 days ago


Los Angeles, California, United States Crystal Stairs Full time
Job Description

Crystal Stairs, Inc. is seeking a highly motivated and detail-oriented Intake Specialist to join our team. As an Intake Specialist, you will play a critical role in determining family eligibility and helping parents access child care programs and services.

Key Responsibilities:

  • Process initial requests for childcare and assist parents and providers in completing applications
  • Monitor program compliance and ensure documentation is accurate and complete
  • Determine eligibility and handle enrollment of families qualified for subsidized child care
  • Respond to staff and parent requests for information or services, providing supportive and referral services to families regarding child care options and other community resources
  • Perform childcare orientations at county/government Regional offices, One-Stop/Work-Source Centers, and act as a liaison with agencies
  • Perform data entry functions for initial enrollment and prepare client files
  • Conduct outreach activities at job fairs and other events
  • Conduct weekly site visits to various locations
  • Provide monthly statistical reports on activities
  • Represent the agency at community events, participate in work groups, committees, and ad hoc groups
  • Meet assigned specific performance standards for the respective unit and/or department

Requirements:

  • Minimum two years of experience in case management or client/vendor management in a human services or child development environment
  • B.A. or B.S. degree from an accredited four-year university or equivalent work experience
  • Strong time management and organizational skills
  • Ability to prioritize work
  • Excellent written and oral communication skills
  • Excellent customer service skills and experience with a diverse client base
  • Ability to handle multiple projects and meet deadlines
  • Ability to apply program guidelines and follow procedures
  • Ability to maintain confidentiality
  • Ability to work independently with minimal supervision

Special Requirements:

  • Must have up-to-date COVID vaccination
  • Must have a valid driver's license
  • Must have an auto vehicle with auto insurance

Total Package of Benefits:

  • Medical/Dental/Vision - 95% paid by employer
  • 401k Matching Options
  • Flex Spending
  • Pre-paid Legal Services
  • Sick and Vacation Time
  • Paid Holidays and Winter Break
  • Opportunity for Growth and Development
  • Robust Learning Management System offering continuing education units

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