Therapeutic Program Manager

2 weeks ago

Ontario, California, United States Marsell Wellness Center Full time
Job Overview

Position Title: Therapeutic Program Manager
Department: Therapy Wellness
Reports To: Clinical Director
FLSA Status: Exempt

Position Summary: The Therapeutic Program Manager is responsible for providing strengths-based, trauma-informed, clinical, and administrative oversight to a diverse team of professionals, including both unlicensed and licensed staff, who deliver therapy and case management services.

Key Responsibilities: To excel in this role, the individual must effectively manage the following tasks:

  • Assist in the strategic planning, development, and execution of therapy services.
  • Contribute to the formulation and enforcement of departmental policies and procedures.
  • Provide training, guidance, and assessment for both unlicensed and licensed staff engaged in therapy and case management.
  • Support therapists in managing their assignments and schedules in collaboration with the Administrative Team.
  • Review and evaluate clinical documentation including Intake Assessments, Treatment Plans, and Progress Notes.
  • Coordinate interpreter services and act as a liaison with external service providers.
  • Oversee the approval of timesheets for payroll processing.
  • Communicate effectively with clinical staff regarding program and administrative directives.
  • Engage in discussions regarding challenging cases and provide constructive feedback.
  • Facilitate individual and group supervision sessions with therapists on a weekly basis.
  • Collaborate with the Clinical Director on human resources and workplace issues.
  • Offer support to clinical staff during family meetings and case discussions.
  • Identify and implement quality improvement initiatives to enhance workflow and clinical outcomes.
  • Ensure compliance with the California Board of Behavioral Science (BBS) and other regulatory standards.
  • Assist in establishing departmental goals and objectives for the year.
  • Conduct annual performance reviews and manage disciplinary actions as necessary.
  • Contribute to the development of training materials for both clients and staff.
  • Support the establishment of best practice guidelines and procedures.

Competencies: Successful candidates will demonstrate the following skills:

  • Business Acumen: Understands the business implications of decisions and aligns work with strategic objectives.
  • Communication: Effectively conveys ideas both verbally and in writing, while actively listening to others.
  • Collaboration: Builds and maintains effective relationships, working cooperatively to resolve conflicts.
  • Ethical Standards: Treats individuals with respect and upholds organizational values.
  • Organizational Support: Adheres to policies and procedures while supporting the organization's mission.
  • Planning and Organization: Prioritizes tasks and develops realistic action plans.

Qualifications: The ideal candidate will possess the following:

  • Master's degree or equivalent experience in a related field.
  • Four to ten years of relevant experience in clinical supervision or related roles.
  • Bilingual proficiency in Spanish is preferred.

Skills: Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Licenses: Must hold a current license as a Marriage and Family Therapist (LMFT) or Licensed Clinical Social Worker (LCSW) and possess a National Provider Identifier (NPI).

Work Environment: The work environment is typically moderate in noise level, with reasonable accommodations available for individuals with disabilities.

Physical Demands: The role requires the ability to sit for extended periods, use hands for various tasks, and occasionally lift up to 25 pounds.

This job description is not exhaustive and may be supplemented as necessary.

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