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Patient Scheduling Coordinator

2 months ago

Columbia, Missouri, United States Columbia Orthopaedic Group Full time

Job Summary:

The primary responsibility of the Patient Scheduling Coordinator is to take phone calls for scheduling patient appointments and reschedules. Conducting insurance verifications and referrals are also a part of this job. This role is an entry-level position that provides an excellent opportunity to gain industry knowledge and training. We offer a supportive work environment and opportunities for growth and development.

Key Responsibilities:

  • Provide exceptional customer service during every patient encounter via phone.
  • Answer phones (both external and internal); assure prompt, courteous service at all times.
  • Practice urgency at all times with patient's time.
  • Conduct insurance verifications.
  • Knowledge of common fees charged for visits.

Requirements and Qualifications:

  • Desire to gain industry knowledge and training.
  • Demonstrates initiative in accomplishing practice goals.
  • Ability to grow, adapt, and accept change.
  • Consistently creating a positive work environment by being team-oriented and patient-focused.
  • Ability to interact with all levels of employees in a courteous, professional manner at all times.

Education and Experience:

  • High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

Physical Requirements:

  • Prolonged periods of sitting at a desk, working on a computer, and answering phones.