Help Desk Operations Manager

3 weeks ago


Burlington, Massachusetts, United States Jobot Full time
About the Company: Our client is a leading provider of specialized engineering software development, serving engineers, researchers, and scientists worldwide. With a 35+ year track record of innovation in computer-aided engineering and scientific computing, our products are trusted by professionals in various industries. We offer a dynamic and collaborative work environment, ongoing training and professional development opportunities, and a competitive benefits package.

We are committed to providing exceptional technical support and infrastructure services to our users. Our IT department is responsible for ensuring the smooth operation of our systems, applications, and infrastructure. We believe in investing in our employees' growth and development, providing them with opportunities to learn and advance in their careers.

If you are passionate about delivering exceptional technical support and infrastructure services, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our company.

Key Responsibilities:
  • Provide technical support across Windows, Mac, and Linux operating systems
  • Handle user queries via phone, email, chat, and in-person
  • SUPPORT SOFTWARE INCLUDING OPERATING SYSTEMS, MICROSOFT OFFICE, AND OTHER PRODUCTIVITY TOOLS
  • Troubleshoot hardware issues for computers, printers, and wireless devices
  • Configure and install equipment, including imaging and automation of Windows systems
  • Manage help desk ticketing system and develop knowledge base solutions
  • SUPPORT REMOTE ACCESS SYSTEMS (VPN, REMOTE DESKTOP, VNC)
  • Manage phone systems, including UcaaS solutions
  • Maintain software deployment across all endpoints
  • Collaborate with global IT team on network specifications and security requirements
  • SUPPORT USERS ACROSS MULTIPLE TIME ZONES (EMEA, US, APAC)


Requirements:
  • Bachelor's degree in IT, Computer Science, or related field preferred
  • 1-2 years helpdesk or systems administration experience
  • Strong Windows Server and Active Directory knowledge
  • CompTIA A+, Network+, or Microsoft certifications desired


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