Help Desk Operations Manager

3 weeks ago


Burlington, Massachusetts, United States Jobot Full time
An innovative software company is seeking an IT Help Desk Administrator to join their team. This role offers the opportunity to work with a cutting-edge technology company that values innovation, collaboration, and work-life balance. As an IT Help Desk Administrator, you will provide technical support to users across multiple time zones, troubleshoot hardware and software issues, and maintain system documentation. We are looking for a highly motivated individual with a strong background in IT, excellent problem-solving skills, and a passion for delivering exceptional customer service. Our client offers a competitive salary of $65,000 per year, plus a range of benefits, including health and 401(k) plans, generous vacation time, and opportunities for growth and development.

The ideal candidate will have a bachelor's degree in IT, Computer Science, or a related field, and at least 1-2 years of experience in help desk or systems administration. You will be responsible for managing help desk ticketing systems, developing knowledge base solutions, and maintaining patch management and system updates. Additionally, you will work closely with the global IT team on network specifications and security requirements.



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