IT Support Specialist

7 days ago


Burlington, Massachusetts, United States Jobot Full time
Job Summary:

We are seeking a highly skilled IT Help Desk Administrator to join our team. This is a full-time, permanent position with an industry-leading technology company.

In this role, you will provide technical support across Windows, Mac, and Linux operating systems, handle user queries via multiple channels, and troubleshoot hardware issues for computers, printers, and wireless devices.

You will also configure and install equipment, manage help desk ticketing systems, and develop knowledge base solutions. Additionally, you will support remote access systems, manage phone systems, and maintain software deployment across all endpoints.

This is an excellent opportunity for a self-motivated and detail-oriented individual who is passionate about providing excellent IT support while contributing to infrastructure improvements.

About the Role:

This is a full-time, permanent position with a salary range of $60,000 - $80,000 per annum, depending on experience. The ideal candidate will have a Bachelor's degree in IT, Computer Science, or a related field, and 1-2 years of helpdesk or systems administration experience.

The successful candidate will have strong Windows Server and Active Directory knowledge, as well as CompTIA A+, Network+ or Microsoft certifications. You will be working with a global IT team on network specifications and security requirements, supporting users across multiple time zones, and managing inventory control and equipment supplies.

Key Responsibilities:
  • Provide technical support across Windows, Mac, and Linux operating systems
  • Handle user queries via multiple channels
  • Troubleshoot hardware issues for computers, printers, and wireless devices
  • Configure and install equipment
  • Manage help desk ticketing systems and develop knowledge base solutions
  • Support remote access systems
  • Manage phone systems
  • Maintain software deployment across all endpoints


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