Customer Service Product Specialist I
7 hours ago
We are seeking a highly skilled Customer Service Product Specialist to join our team at AOB Products Company. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through effective communication, product knowledge, and technical support.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and mail
- Provide product information, order status, and issue resolution
- Gain a working knowledge of products from assigned brands to become a subject matter expert
- Maintain product-related technical and service information
- Support customers with troubleshooting, problem resolution, and performance improvement recommendations
Requirements:
- Excellent communication and interpersonal skills
- Strong technical aptitude and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High school diploma or equivalent required; post-high school education a plus
Work Environment:
- General office environment with some exposure to plant environment
- Exposure to the outdoors, unstable ground, and some climbing
AOB Products Company is an equal opportunity employer and considers qualified candidates without regard to race, religion, color, sex, sexual orientation, pregnancy, gender identity, age, national origin, ancestry, veteran status, military service, application for military service, physical or mental disability, genetic information, or any other status protected by applicable state or local law.
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