Customer Service Representative

1 month ago


Columbia, Missouri, United States MidAmerica Bank Full time
Job Summary

Mid America Bank is seeking a highly skilled Customer Service Representative to join our team in Columbia, Missouri. As a key member of our branch, you will be responsible for providing exceptional customer service, opening new deposit accounts, and promoting our bank's products and services.

Key Responsibilities
  • Acquire and maintain knowledge of all bank products and services
  • Promote the bank's products and services based on customers' needs
  • Accurately open new personal and business deposit accounts, debit cards, IRAs, and CDs based on customers' needs
  • Prepare all related new account documentation
  • Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner
  • Answer customers' basic and complex inquiries about their accounts
  • Develop and maintain relationships with portfolio of customers
  • Find creative ways to provide customers an exemplary customer service experience
  • Safely and accurately process customers' transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments as needed
  • Issue negotiable items such as cashier's checks as needed
  • Complete customers' special requests as needed
  • Maintain and balance supply of cash and currency in personal cash drawer as needed
  • Comply with bank operations and security procedures
  • Maintain confidentiality of customer and bank operations information
  • Follow all banking guidelines and regulations
  • Stay up to date on all banking regulations relevant to your position and for meeting all deadlines of any assigned training
Qualifications and Education Requirements
  • High School Diploma or equivalent is required
  • Prefer minimum 3-5 years banking or customer service experience
  • Years of experience maybe substituted for education requirements or related work experience
  • This job requires skills needed in a typical office environment. This included computer skills, communication skills, as well as utilization of office equipment


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