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Service Support Associate

2 months ago

Albany, New York, United States Dave & Buster Full time
Job Summary

We are seeking a highly motivated and enthusiastic Service Support Associate to join our team at Dave & Buster's. As a Service Support Associate, you will play a vital role in ensuring that our guests have an exceptional experience by providing top-notch service and support.

Key Responsibilities
  • Provide Exceptional Guest Service: Deliver an unparalleled guest experience by being attentive, friendly, and responsive to guest needs.
  • Maintain a Clean and Organized Environment: Ensure that the service area, including the bus stand and wait stations, remains clean and well-stocked at all times.
  • Support Bartenders and Cocktail Staff: Assist bartenders and cocktail staff with maintaining area cleanliness and providing necessary support to ensure fast, friendly, and accommodating service.
  • Perform Opening and Closing Responsibilities: Participate in opening and closing duties, including party breakdown and setup, to ensure a smooth and efficient service experience.
  • Restock and Prepare Supplies: Restock and prepare supplies for shift change and closing to ensure that the service area is well-stocked and ready for the next shift.
  • Deliver Food and Beverages: Deliver food and beverages to guests in a timely and efficient manner, ensuring that they have everything they need.
  • Assist with Party Setup: Assist with party setup, including setting up tables, chairs, and other necessary equipment.
  • Maintain Restroom Cleanliness: Maintain the cleanliness of restrooms, including restocking supplies and cleaning high chairs and booster chairs.
  • Communicate Effectively: Clearly communicate with guests and other team members to ensure that their needs are met and that the service experience is exceptional.
Requirements
  • Age Requirement: Must be at least 16 years of age.
  • Restaurant and/or Bar Experience: Restaurant and/or bar experience preferred, but not required.
  • Communication Skills: Must be able to clearly communicate with guests and other team members.
Physical Demands
  • Work Environment: Work in a fast-paced environment with distracting conditions.
  • Physical Activity: Regularly lift and carry up to 30 pounds, move about the facility, and stand for long periods of time.