Dynamics Technical Support Specialist
1 month ago
We're seeking a customer-focused Dynamics Technical Support Engineer to work on behalf of our client to resolve complex customer cases.
This role involves working with customers to resolve software issues, collaborating with colleagues to continuously improve, and delivering exceptional customer service.
The successful candidate will take escalated cases from customers and/or Level 1 Support Engineers and provide quick and accurate support.
At Tek Experts, we're problem solvers, engagers, and creative thinkers who strive to help our customers succeed.
Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
Key Responsibilities:
The Microsoft Dynamics team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe.
First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing.
To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.
This role will:
Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs.
Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps.
Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Mentor junior support engineers as needed or requested by management.
Requirements:
At least 6 months of experience in Customer and/or tech support within a fast-paced environment.
Understanding of databases query/SQL, basic cloud knowledge (Virtual Machines), network basic connectivity, and Active Directory Knowledge (Highly desired).
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