Help Desk Support Specialist

3 weeks ago


Sacramento, California, United States Beacon Hill Full time

We are seeking a highly skilled Help Desk Support Specialist to join our team at Beacon Hill. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their systems and applications are running smoothly.

The ideal candidate will have a strong background in technical support, with a minimum of 3 years of experience in a Linux environment, including knowledge of Linux command line, file structure, and scripting. Additionally, they will have experience with Windows environment, including running batch files, checking log files, and understanding service status.

Our Help Desk Support Specialist will also be responsible for troubleshooting and resolving technical issues, as well as providing excellent customer service to our clients. Strong communication and problem-solving skills are essential for this role.

The salary range for this position is $70,000 to $90,000 per year, depending on experience. If you have a passion for technical support and are looking for a challenging and rewarding role, we encourage you to apply.

Job Requirements:

  • 3+ years of technical support experience in a Linux environment
  • Experience with Windows environment, including running batch files and checking log files
  • Strong knowledge of scripting, including Python, bash, and shell
  • MS SQL experience, including accessing database through SQL and retrieving data
  • Basic networking knowledge, including ping and network connectivity
  • Excellent customer service and communication skills

Benefits:

  • Competitive salary range: $70,000 to $90,000 per year
  • Opportunity to work with a talented team of professionals
  • Chance to develop your technical skills and expertise
  • Excellent benefits package, including medical, dental, and vision insurance

About Beacon Hill:

Beacon Hill is a leading provider of technical support services, dedicated to delivering exceptional support to our clients. We are a dynamic and growing company, committed to innovation and excellence in all aspects of our business.


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