Intake Specialist-LAPSA Courthouse Ambassador
1 day ago
We are seeking a highly skilled and professional Intake Specialist to join our team at Legal Aid of NorthWest Texas.
About the Role:
The Intake Specialist will provide exceptional support to our office, handling client inquiries, referrals, and intake processes with efficiency and courtesy. This role requires excellent communication and interpersonal skills, as well as the ability to maintain confidentiality and professionalism in all interactions.
Responsibilities:
- Efficiently refer calls to the appropriate staff members and provide detailed information on legal services provided by LANWT offices.
- Maintain accurate records and logs, including phone logs, appointment schedules, and case files.
- Conduct initial client screenings, eligibility determinations, and fact-gathering for emergency and non-emergency matters.
- Translate for clients who speak different languages and create electronic case management systems.
- Participate in in-house training programs, staff meetings, and activities.
Requirements:
- High School Diploma, GED or equivalent required.
- Fluency in Spanish (verbal and written) is preferred.
- General knowledge and/or experience in law office practices is beneficial.
- 2+ years of customer service and/or legal field experience is necessary.
- Excellent communication and interpersonal skills, with the ability to work independently and make sound judgments.
- Ability to establish priorities, meet deadlines, and engage in occasional work-related travel.
What We Offer:
- A competitive salary range of $40,000 - $55,000 per year, depending on experience.
- An excellent benefits package, including paid sick leave, vacation, and holidays; a retirement plan; health, dental, vision, and life insurance.
- A dynamic and supportive work environment that fosters growth and development.
How to Apply:
Please submit your application, including a cover letter, resume, and list of professional references. We encourage veterans to apply and are an equal opportunity employer.
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