Current jobs related to Customer Service Associate I - Richmond, Indiana - Natco Credit Union

  • Customer Service Representative I

    1 week ago

    Richmond, Indiana, United States First Bank Richmond Full time

    Job DescriptionAt First Bank Richmond, we are seeking a highly skilled and customer-focused Customer Service Representative I to join our team. As the face of the bank, you will be responsible for maintaining long-standing customer relationships and building new ones within our community markets.Key Responsibilities:Provide exceptional customer...

  • Sales Associate

    3 days ago

    Richmond, Indiana, United States GameStop Full time

    **GameStop - Retail Sales Team Member**As a Sales Associate at GameStop, you will provide exceptional customer service by greeting guests promptly, assisting with their video gaming needs, and recommending additional items. You will also support the overall shopping environment, including visual and operational aspects, and contribute to store sales...

  • Customer Service Associate

    1 month ago

    Richmond, Indiana, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers. Your primary goal will be to ensure that every customer leaves the store satisfied with their shopping experience.Main Responsibilities:Provide excellent customer service by greeting...

  • Customer Service Representative

    4 weeks ago

    Richmond, Indiana, United States First Bank Richmond Full time

    Job SummaryFirst Bank Richmond is seeking a highly skilled and customer-focused Customer Service Representative I to join our retail branch team. As the face of the bank, you will be responsible for providing exceptional customer service, handling day-to-day transactions, and promoting bank products and services.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    4 days ago

    Richmond, Indiana, United States First Bank Richmond Full time

    At First Bank Richmond, we are seeking a highly skilled Customer Service Representative to join our team as a Universal Banker II. In this role, you will serve as the face of the Bank at our retail branches, maintaining long-standing customer relationships and effectively generating new relationships within our community markets.Key Responsibilities:Provide...

  • Sales Associate

    2 days ago

    Richmond, Indiana, United States Dillard's Full time

    About the Role:Dillard's is seeking a skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and building strong relationships with our guests.Key Responsibilities:Greet and welcome guests, ensuring a positive and personalized shopping experience.Discover guests' needs and provide...

  • Customer Service Representative

    1 month ago

    Richmond, Indiana, United States Wolverine Worldwide Full time

    Job SummaryWe are seeking a highly skilled Customer Service Associate to join our team at Wolverine Worldwide. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our retail customers, resolving customer concerns in a timely and professional manner, and building strong relationships with our...

  • Customer Service Representative

    1 week ago

    Richmond, Indiana, United States Natco Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Member Service Representative I at Natco Credit Union.This role involves providing exceptional service to our members, processing financial transactions, and assisting with various administrative tasks.Key Responsibilities:Process member financial transactions,...

  • Rural Carrier Associate

    1 week ago

    Richmond, Indiana, United States US Postal Service Full time

    As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a prescribed rural route. Your duties will include:Key Responsibilities:Delivering mail and packages to customers along a designated rural routeProviding customers with a variety of services, including mail collection and...

  • Customer Service Representative

    1 week ago

    Richmond, Indiana, United States CAP Productions Full time

    Job OverviewWe are seeking highly motivated and customer-focused individuals to fill the role of Customer Service Representative at CAP Productions. This is an exciting opportunity for those who enjoy helping others and providing exceptional service.As a Customer Service Representative, you will play a vital role in ensuring our customers receive the best...

  • Customer Service Representative

    4 weeks ago

    Richmond, Indiana, United States Angie Witherby Full time

    Customer Service ManagerAt Angie Witherby Insurance Agency, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our team, you will play a vital role in building and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance...

  • Customer Service Representative

    3 weeks ago

    Richmond, Indiana, United States Angie Witherby - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional customer service and support to our clients.ResponsibilitiesEstablish and maintain strong relationships with customers, providing...

  • Customer Service Representative

    3 weeks ago

    Richmond, Indiana, United States Angie Witherby - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.ResponsibilitiesEstablish and maintain...

  • Customer Service Ambassador

    2 weeks ago

    Richmond, Indiana, United States Family Dollar Full time

    Customer Service RepresentativeAs a valued member of the Family Dollar team, you will play a critical role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous service to customers, responding to their needs and resolving any issues in a professional and...

  • Customer Service Representative

    4 days ago

    Richmond, Indiana, United States Waterco of the Central States, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Waterco of the Central States, Inc. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to our clients, responding to...

  • Customer Service Representative

    3 weeks ago

    Richmond, Indiana, United States Holman Logistics Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Holman Logistics. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, addressing their inquiries, issues, and concerns in a timely and professional manner.Key...

  • Customer Service Representative

    1 week ago

    Richmond, Indiana, United States EZCORP Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales and loans, and performing opening and closing store duties.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    2 weeks ago

    Richmond, Indiana, United States Ace Hardware Full time

    Compensation Details:$19.00-$22.00 Per HourJob Description:Who We Are:Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware, offering a wide range of residential maintenance and home repair services, including plumbing, heating, cooling, electrical, handyman, and painting.What You'll Do:Provide...

  • Customer Service Representative

    4 weeks ago

    Richmond, Indiana, United States Vandor Corporation Full time

    Job Summary:The Customer Service Representative at Vandor Corporation is responsible for providing exceptional customer service by answering product and service questions, suggesting information about other products and services, and processing orders. This role requires strong communication skills, both verbal and written, and the ability to multi-task,...

  • Customer Service Representative

    4 weeks ago

    Richmond, Indiana, United States Vandor Corporation Full time

    Job SummaryThe Customer Service Representative plays a vital role in ensuring customer satisfaction by providing timely and accurate information about our products and services. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProcess customer orders and...

Customer Service Associate I

2 months ago

Richmond, Indiana, United States Natco Credit Union Full time
Job Overview

Position:

The Member Service Representative I plays a vital role in assisting members and prospective members with their Credit Union requirements. This includes explaining available services, establishing new sub savings accounts, resolving issues, and guiding members to the appropriate personnel.

Key Responsibilities:

E 65% Handles and processes member financial transactions, which encompass check cashing, deposits, withdrawals, transfers, loan and credit card payments, cash advances, and line-of-credit advances. Responsible for selling money orders, cashier checks, and stamps. Balances cash drawer and reconciles daily activities.

E 10% Aids members in opening sub savings accounts; assists with home banking resets, ordering checks; addresses inquiries regarding products and services, and resolves member issues; escalates complex problems to the direct supervisor or branch manager.

E 10% Recognizes suitable member service and lending cross-sell opportunities; promotes Credit Union products and services to members.

N 5% Maintains member account details within the computer system.

N 5% Engages in various administrative tasks including typing, copying, scanning, data entry, and answering phone calls.

N 5% Undertakes other related duties as assigned.

Performance Metrics:

1. Deliver accurate, courteous, friendly, timely, and professional service to all members.

2. Assist members in the lobby/drive-up within five minutes.

3. Serve an average of 80 members daily, either in person or via phone; answer calls within three rings.

4. Achieve a minimum of 20 new retail product sales or loan referrals monthly.

5. Process member transactions with zero errors.

6. Maintain a professional work environment and appearance.

7. Keep an overall attendance record of no more than 7 unscheduled absences.

Required Knowledge and Skills:

Experience: One to twelve months of related experience.

Education: High school diploma or GED.

Interpersonal Skills: Role involves significant personal interaction with others both inside and outside the organization for conflict resolution, relationship building, and fostering cooperation. Discussions require a high degree of confidentiality and discretion, necessitating diplomacy and tact in communication.

Other Skills: Strong oral and written communication abilities. Intermediate proficiency in Windows and Microsoft Office. Capable of operating a 10-key calculator, typewriter, and possesses intermediate keyboarding skills. Proficient in navigating the Internet to utilize third-party vendor programs.

Physical Requirements: Ability to stand at a workstation for extended periods. Working for prolonged durations as necessary to achieve objectives, goals, and projects. Repetitive motions and substantial movements of the wrists, hands, and/or fingers. Reading documents and procedures essential for daily functions. Operating standard office equipment, including personal computers, telephones, and photocopiers. Occasionally lifting boxes or equipment weighing up to 50 lbs. Driving personal vehicles and traveling for moderate periods.

Work Environment: Typical office setting. Work is conducted at a counter-style workstation. Adequate overhead lighting and normal noise levels. Commute may involve driving in inclement weather.

This Job Description is not an exhaustive list of all duties and responsibilities associated with the position.