Customer Service Representative
3 days ago
Job Summary:
The Customer Service Representative at Vandor Corporation is responsible for providing exceptional customer service by answering product and service questions, suggesting information about other products and services, and processing orders. This role requires strong communication skills, both verbal and written, and the ability to multi-task, prioritize, and manage time effectively.
Key Responsibilities:
- Process customer orders and follow up with production/shipping to ensure timely delivery.
- Respond to customer inquiries and provide accurate, valid, and complete information.
- Act as a liaison between quality, production, and the customer when quality concerns arise.
- Prepare BOL and shipping documents as well as transmission of ASN, etc. where required.
- Contribute to team effort by accomplishing department goals.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication with internal/external customers.
- Collect customer scorecards and report them to the Vice President of Sales & Marketing and Quality Supervisor.
- Provide accurate, valid, and complete information.
- When necessary, coordinate refunds and/or exchange of goods and assist in the resolution of issues.
- Establish and maintain excellent relationships with customers.
- Maintain customer files and information in Syspro.
- Perform other duties as assigned.
Requirements:
Education and/or Experience:
- Previous office experience is preferred.
- Familiar with Microsoft Word & Microsoft Excel.
- High school Diploma or equivalent.
Qualifications:
- Strong communication skills, both verbal and written.
- Ability to multi-task, prioritize, and manage time effectively.
- Attention to detail and accuracy.
- Ability to retain and recall product knowledge.
- Strong phone contact skills and active listening.
- Mathematical Skills - above average mathematical skills are needed.
Reasoning Ability:
Must possess excellent reasoning ability. He/she must be able to analyze problems, identify alternative solutions, select and implement the best alternative and communicate the logic behind the decision to others, both within and outside of the organization.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
-
Customer Service Representative
2 weeks ago
Richmond, Indiana, United States Golden Corral Full timeCustomer Service RepresentativeWe are seeking a Customer Service Representative to provide exceptional guest experiences at Golden Corral. As a key member of our front-of-house team, you will be responsible for creating lasting impressions on our guests from the moment they enter our restaurant.Key Responsibilities:Guest Service: Greet guests warmly, offer...
-
Customer Service Representative
4 days ago
Richmond, Indiana, United States Vandor Corporation Full timeJob SummaryThe Customer Service Representative plays a vital role in ensuring customer satisfaction by providing timely and accurate information about our products and services. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProcess customer orders and...
-
Customer Service Representative
3 weeks ago
Richmond, Indiana, United States Golden Corral Full timeJob SummaryWe are seeking a friendly and energetic Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be the first point of contact for our guests and will play a critical role in creating a positive and memorable dining experience.Key ResponsibilitiesGuest Service: Greet guests warmly and offer...
-
Customer Service Representative
7 days ago
Richmond, Indiana, United States Vandor Corporation Full timeJob SummaryThe Customer Service Representative plays a vital role in ensuring customer satisfaction by providing exceptional support and resolving issues in a timely manner. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProcess customer orders and ensure...
-
Customer Service Representative
4 days ago
Richmond, Indiana, United States First Bank Richmond Full timeJob SummaryFirst Bank Richmond is seeking a highly skilled and customer-focused Customer Service Representative I to join our retail branch team. As the face of the bank, you will be responsible for providing exceptional customer service, handling day-to-day transactions, and promoting bank products and services.Key ResponsibilitiesProvide excellent customer...
-
Customer Service Representative
4 weeks ago
Richmond, Indiana, United States Planet Fitness Full timeJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding experience in our Judgement Free Zone.Key...
-
Customer Service Representative
3 weeks ago
Richmond, Indiana, United States Wolverine Worldwide Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wolverine Worldwide. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesRespond to customer inquiries in a...
-
Customer Service Representative
4 weeks ago
Richmond, Indiana, United States Planet Fitness - Fitton Clubs Full timeJob DescriptionPosition: Member Services Representative - Full Time - OvernightWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Fitton Clubs. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and...
-
Customer Service Representative
3 weeks ago
Richmond, Indiana, United States American Senior Communities Full timeAbout the Role:We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at American Senior Communities. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our residents, families, and visitors.Key Responsibilities:Welcome and greet guests in a friendly and...
-
Customer Service Representative
3 weeks ago
Richmond, Indiana, United States 3Rivers Federal Credit Union Full timeJob SummaryThe Contact Center Representative is a key role in the Member Services Resource Center that is in direct contact with our membership via phone or online chat. This position is ideal for individuals who thrive in fast-paced environments with minimal oversight.Key ResponsibilitiesTeam Members in this role perform transactions and inquiries on...
-
Customer Service Representative
2 weeks ago
Richmond, Indiana, United States Wolverine Worldwide Full timeJob SummaryWe are seeking a highly skilled Customer Service Associate to join our team at Wolverine Worldwide. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our retail customers, resolving customer concerns in a timely and professional manner, and building strong relationships with our...
-
Customer Service Representative
3 weeks ago
Richmond, Indiana, United States Wolverine Worldwide Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Associate to join our team at Wolverine Worldwide. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our retail customers, resolving customer concerns in a timely and professional manner, and building strong...
-
Customer Service Representative
15 hours ago
Richmond, Indiana, United States Angie Witherby Full timeCustomer Service ManagerAt Angie Witherby Insurance Agency, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our team, you will play a vital role in building and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance...
-
Sales Representative
4 days ago
Richmond, Indiana, United States Akers Packaging Service Inc Full timeJob SummaryWe are seeking a highly motivated and results-driven Sales Representative to join our team at Akers Packaging Service Inc. As a Sales Representative, you will be responsible for developing new business opportunities and building strong relationships with existing customers to drive sales growth in the corrugated packaging industry.Key...
-
Customer Service Associate
2 weeks ago
Richmond, Indiana, United States Family Dollar Full timeCustomer Service Representative Job DescriptionAs a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers. Your primary goal will be to ensure that every customer leaves the store satisfied with their shopping experience.Main Responsibilities:Provide excellent customer service by greeting...
-
Customer Experience Representative
4 weeks ago
Richmond, Indiana, United States CAP Productions Full timeJob OverviewAt CAP Productions, we are seeking a highly skilled and dedicated Customer Service Representative to join our dynamic team. As a key member of our customer-facing department, you will play a vital role in building and maintaining strong relationships with our clients.Key Responsibilities:Provide exceptional customer service by assisting clients...
-
Customer Service Ambassador
3 weeks ago
Richmond, Indiana, United States Family Dollar Full timeFamily Dollar - Customer Service Representative Job Description **Key Responsibilities:** * Provide exceptional customer service to ensure a positive shopping experience * Greet customers and assist with selection of merchandise * Complete cash register transactions and answer questions regarding the store and merchandise **What You'll Do:** * Work...
-
Customer Service Liaison
4 days ago
Richmond, Indiana, United States Vandor Corporation Full timeJob SummaryThe Customer Service Representative plays a vital role in ensuring exceptional customer satisfaction by providing timely and accurate support. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProcess customer orders and ensure timely...
-
Customer Service Parts Specialist
4 weeks ago
Richmond, Indiana, United States Fisher Auto Parts Full timePosition OverviewAt Fisher Auto Parts, we pride ourselves on delivering exceptional customer service and quality automotive parts and accessories. As a vital member of our team, the Sales Counter Representative plays a crucial role in ensuring customer satisfaction and operational excellence.Key ResponsibilitiesProvide outstanding customer service by...
-
Universal Banker I
3 weeks ago
Richmond, Indiana, United States First Bank Richmond Full timeJob SummaryFirst Bank Richmond is seeking a highly skilled and customer-focused Universal Banker I to serve as the face of the Bank at our retail branches. As a key member of our team, you will be responsible for maintaining long-standing customer relationships and effectively generating new relationships within our community markets.Key...