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Customer Service Representative I
4 weeks ago
At First Bank Richmond, we are seeking a highly skilled and customer-focused Customer Service Representative I to join our team. As the face of the bank, you will be responsible for maintaining long-standing customer relationships and building new ones within our community markets.
Key Responsibilities:
- Provide exceptional customer service
- Process customer financial transactions
- Assist with customer inquiries
- Maintain current knowledge of Teller policies and procedures
- Maintain and balance cash drawer
- Promote and cross-sell Bank products and services
- Build and maintain sales portfolio through Sales Management
- Consistently achieve 80% of individual sales goal
- Participate in community involvement initiatives
Requirements:
- High school diploma, or equivalent
- Previous cash handling experience
- Excellent customer service skills
- Strong interpersonal communication skills
- Basic clerical skills, including working knowledge and ability to use MS Office Word and Excel
- Ability to proactively solicit new business