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Customer Service Representative I

4 weeks ago


Richmond, Indiana, United States First Bank Richmond Full time
Job Description

At First Bank Richmond, we are seeking a highly skilled and customer-focused Customer Service Representative I to join our team. As the face of the bank, you will be responsible for maintaining long-standing customer relationships and building new ones within our community markets.

Key Responsibilities:

  • Provide exceptional customer service
  • Process customer financial transactions
  • Assist with customer inquiries
  • Maintain current knowledge of Teller policies and procedures
  • Maintain and balance cash drawer
  • Promote and cross-sell Bank products and services
  • Build and maintain sales portfolio through Sales Management
  • Consistently achieve 80% of individual sales goal
  • Participate in community involvement initiatives

Requirements:

  • High school diploma, or equivalent
  • Previous cash handling experience
  • Excellent customer service skills
  • Strong interpersonal communication skills
  • Basic clerical skills, including working knowledge and ability to use MS Office Word and Excel
  • Ability to proactively solicit new business