Hotel Service Professional
6 days ago
We are seeking a highly skilled and enthusiastic Hotel Service Professional to join our team at the Crowne Plaza KC Downtown in Kansas City, MO.
About the Job:
This is an exciting opportunity to work in a fast-paced environment, delivering exceptional customer service to our guests. As a Hotel Service Professional, you will be responsible for providing a high level of service to our guests, ensuring their stay with us is comfortable and enjoyable.
Key Responsibilities:
- Deliver food and beverages to guest rooms and to tables in the Restaurant
- Greet and seat all guests in the Restaurant, ensuring a quality dining experience
- Assist in maintaining the cleanliness of the restaurant area and kitchen
- Provide warm, knowledgeable service and helpful guidance to our guests
- Take orders and serve tables
- Take phone calls and enter orders into the POS system
- Maintain clean wares and ensure they are stored in appropriate areas
- Empty and maintain trash
- Clean and mop all areas in assigned departments
- Promptly report any maintenance issues
Requirements:
- Previous Food and Beverage Experience preferred but not necessary
- Previous Restaurant POS system experience (e.g., Micros, Toast, Aloha)
- High School diploma/Secondary qualification or equivalent
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards
Working Conditions:
- The majority of work tasks are performed indoors, with moderate temperatures controlled by hotel environmental systems
- Must be able to stand and exert well-paced mobility for up to 4 hours
- Ability to physically handle knives, pots, mirrors, and other display items, as well as grasp, lift, and carry items weighing up to 50 pounds
- Must be able to exert well-paced ability in a limited space and reach other locations of the hotel on a timely basis
Benefits:
- A competitive salary of $18.00 - $22.00 per hour, depending on experience
- Medical, dental, and vision benefits
- Vacation and holiday pay
- Same-day pay available
- Employee assistance program
- Career growth opportunities and manager training program
- Reduced room rates throughout the portfolio
- Third-party perks (movie tickets, attractions, etc.)
- 401(k) plan
- Flexible spending account
- Life insurance
- Parental leave
- Referral program
About Us:
Crowne Plaza KC Downtown is a leading hospitality company committed to delivering exceptional customer experiences. We offer a dynamic work environment, opportunities for career growth, and a comprehensive benefits package.
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