Hotel Service Professional

6 days ago


Kansas City, Missouri, United States Crowne Plaza KC Downtown- Kansas City, MO Full time
Job Title: Hotel Service Professional

We are seeking a highly skilled and enthusiastic Hotel Service Professional to join our team at the Crowne Plaza KC Downtown in Kansas City, MO.

About the Job:

This is an exciting opportunity to work in a fast-paced environment, delivering exceptional customer service to our guests. As a Hotel Service Professional, you will be responsible for providing a high level of service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities:

  • Deliver food and beverages to guest rooms and to tables in the Restaurant
  • Greet and seat all guests in the Restaurant, ensuring a quality dining experience
  • Assist in maintaining the cleanliness of the restaurant area and kitchen
  • Provide warm, knowledgeable service and helpful guidance to our guests
  • Take orders and serve tables
  • Take phone calls and enter orders into the POS system
  • Maintain clean wares and ensure they are stored in appropriate areas
  • Empty and maintain trash
  • Clean and mop all areas in assigned departments
  • Promptly report any maintenance issues

Requirements:

  • Previous Food and Beverage Experience preferred but not necessary
  • Previous Restaurant POS system experience (e.g., Micros, Toast, Aloha)
  • High School diploma/Secondary qualification or equivalent
  • Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards

Working Conditions:

  • The majority of work tasks are performed indoors, with moderate temperatures controlled by hotel environmental systems
  • Must be able to stand and exert well-paced mobility for up to 4 hours
  • Ability to physically handle knives, pots, mirrors, and other display items, as well as grasp, lift, and carry items weighing up to 50 pounds
  • Must be able to exert well-paced ability in a limited space and reach other locations of the hotel on a timely basis

Benefits:

  • A competitive salary of $18.00 - $22.00 per hour, depending on experience
  • Medical, dental, and vision benefits
  • Vacation and holiday pay
  • Same-day pay available
  • Employee assistance program
  • Career growth opportunities and manager training program
  • Reduced room rates throughout the portfolio
  • Third-party perks (movie tickets, attractions, etc.)
  • 401(k) plan
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program

About Us:

Crowne Plaza KC Downtown is a leading hospitality company committed to delivering exceptional customer experiences. We offer a dynamic work environment, opportunities for career growth, and a comprehensive benefits package.



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