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Area Manager

1 month ago

New Orleans, Louisiana, United States PJ's Coffee Full time
Job Title: Area Manager Job Summary: As a seasoned leader, you will oversee the daily operations of multiple coffee shop locations within our PJ's Coffee franchise. Your primary focus will be on ensuring each store's success through effective leadership, strategic planning, and a strong emphasis on customer service. Key Responsibilities: • Oversee the day-to-day operations of 4 coffee shop locations, ensuring consistency in service, product quality, and brand standards. • Provide leadership and guidance to store managers and staff, fostering a positive and collaborative working environment. • Implement and enforce operational procedures, policies, and standards to maximize efficiency and profitability across all locations. • Uphold a strong commitment to delivering excellent customer service, monitoring and addressing customer feedback. • Work closely with store managers to meet financial targets, control costs, and drive sales growth. • Develop and maintain relationships with the local community to enhance the franchise's presence and contribute to the overall success of each location. Requirements: • Proven experience in multi-store management, preferably within the food and beverage industry. • Strong leadership and team-building skills with a track record of developing high-performing teams. • Exceptional customer service mindset and the ability to instill this culture in all team members. • Excellent analytical and problem-solving abilities, with a focus on achieving financial targets. • Effective communication and interpersonal skills. • Flexibility to travel between locations as needed. • ServSafe Certification. Benefits: • 401(k) • Paid Time Off • Group Cell phone benefit • Food and Beverage Benefit • Health Coverage • Dental Coverage • Vision Coverage