Area Manager

4 weeks ago


New Orleans, Louisiana, United States PJ's Coffee Full time
Job Title: Area Manager

At PJ's Coffee, we are seeking a highly skilled and experienced Area Manager to oversee the operations of multiple coffee shop locations within our franchise. As a key member of our leadership team, you will be responsible for ensuring the success of each store through effective leadership, strategic planning, and a strong emphasis on customer service.

Key Responsibilities:
  • Oversee the day-to-day operations of 4 coffee shop locations, ensuring consistency in service, product quality, and brand standards.
  • Provide leadership and guidance to store managers and staff, fostering a positive and collaborative working environment.
  • Implement and enforce operational procedures, policies, and standards to maximize efficiency and profitability across all locations.
  • Uphold a strong commitment to delivering excellent customer service, monitoring and addressing customer feedback to ensure a positive and memorable experience for every guest.
  • Work closely with store managers to meet financial targets, control costs, and drive sales growth, analyzing financial reports and implementing strategies to improve store performance.
Requirements:
  • Proven experience in multi-store management, preferably within the food and beverage industry.
  • Strong leadership and team-building skills with a track record of developing high-performing teams.
  • Exceptional customer service mindset and the ability to instill this culture in all team members.
  • Excellent analytical and problem-solving abilities, with a focus on achieving financial targets.
  • Effective communication and interpersonal skills.
  • Flexibility to travel between locations as needed.
  • ServSafe Certification.

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