Customer Service Representative
4 days ago
Job Title: Customer Service Representative - Part Time Evening Shift
About Us:
Ultimate Staffing Services is a leading staffing agency dedicated to providing exceptional service to our clients and candidates.
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch support to our customers through phone calls, emails, and other communication channels.
Key Responsibilities:
- Provide excellent customer service by responding to customer inquiries, resolving issues, and escalating complex problems to senior team members.
- Handle customer complaints in a professional and empathetic manner.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
- Maintain accurate records of customer interactions and resolutions.
- Meet or exceed performance metrics and targets.
Requirements:
- Bachelor's degree in any field or equivalent work experience.
- Minimum 3 years of customer-facing experience in a call center or retail environment.
- Excellent communication, problem-solving, and time management skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficient in MS Office and Google Suite.
- Availability to work a part-time evening shift (Monday to Friday, 10:30 am to 7:00 pm).
Benefits:
- Paid training program.
- Ongoing coaching and development opportunities.
- Competitive hourly rate ($19-22/hour).
- Opportunity to work with a dynamic and growing company.
What We Offer:
A supportive and collaborative work environment, opportunities for growth and development, and a competitive compensation package. If you are a customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity
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