Field Service Engineer II

1 week ago

Phoenix, Arizona, United States ASME Full time
Job Title: Field Service Engineer II

At ASM, we are seeking a highly skilled Field Service Engineer II to join our Global Sales and Services business unit. As a key member of our HVM Field Process Engineering team, you will be responsible for providing on-site process support to our customers, ensuring that our equipment meets their specifications and requirements.

Key Responsibilities:

  • Support equipment qualification during installation, start-up, and warranty phases to ensure customer process specifications are achieved.
  • Trace achievement of customer specifications and drive containment, short-term solutions, and long-term solutions to ensure customer requirements are met.
  • Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
  • Ensure communication vehicles facilitate efficient and consistent follow-up with internal and external stakeholders.
  • Work closely with customers to design and conduct experiments to meet their needs.
  • Evaluate, understand, and identify current customer needs, while anticipating future needs and building long-term sustainable relationships and solutions.

Competencies to be Successful:

  • Capable of working in a multi-cultural organization.
  • Remain poised in high-stress situations.
  • Accountability for one's work.
  • High empathy for our customers.
  • Strong troubleshooting methodology and solution selection experience.
  • Driven to eliminate failure modes and drive solutions by collaborating with multiple stakeholders.
  • Well-organized individual capable of illustrating thoughts and translating plans into action within a matrixed environment.
  • Excellence in communication (verbal and written).
  • Tenacity to get the job done thoroughly and accurately.
  • Proactive attitude to resolve issues.
  • Ability to adapt to change in priorities based on customer requirements.

Minimum Qualifications:

  • Bachelor of Science, Master of Science, or PhD in physical chemistry, chemical engineering, electrical engineering, materials science, or physics.
  • Broad technical experience and business perspective preferably in the Semiconductor/Capital Equipment industry.
  • Knowledge of and experience with semiconductor device applications, vacuum techniques, film characterization and metrology techniques, and deposition processes and equipment.
  • Experience with advanced troubleshooting/structured problem analysis methodologies.
  • Experience designing and conducting experiments, in addition to measuring and interpreting experimental output, aimed at fulfilling stated objectives using DOEs and statistical methods.
  • Ability to travel up to 25% as necessary and possibly for extended periods of time for training and technical engagement, as well as to other customer sites, as needed.

About ASM:

At ASM, we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what makes us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.

How to Apply:

To learn more about ASM, find us on LinkedIn, Facebook, Instagram, and YouTube.

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