Retail Banking Specialist

2 weeks ago

Bethesda, Maryland, United States TD Bank Full time
Job Description

Job Title: Retail Banker II

Job Summary: We are seeking a highly skilled and customer-focused Retail Banker II to join our team. As a Retail Banker II, you will be responsible for delivering exceptional customer experiences, building strong relationships with clients, and providing expert advice on banking solutions.

Key Responsibilities:

  • Act as a subject matter expert in the store, providing customers with expert advice on banking solutions and products.
  • Build and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions.
  • Utilize customer relationship management tools to proactively identify customer needs and provide solutions.
  • Make product recommendations based on customer needs, highlighting features and benefits that support customers through challenging times and life events.
  • Participate in customer outreach, servicing, and advice activities to deliver on our unexpectedly human promise.
  • Engage in conversations with customers about loan products, facilitating the application intake.
  • Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Requirements:

  • HS Diploma or GED required; 2-year degree preferred.
  • 2+ years of related experience required.
  • Teller experience preferred.
  • Cross-trained to take customer transactions.
  • Superior customer service skills.
  • Strong organization skills to handle multiple tasks in a fast-paced environment.
  • Excellent communication skills with ability to be concise, clear, and consistent.
  • Demonstrated effective problem-solving skills.
  • Demonstrated ability to schedule and prioritize work.
  • Demonstrated ability to work independently and within deadlines.
  • Proficient in Microsoft Office.
  • Ability to provide community services, including financial education classes.
  • Notary license preferred.

What We Offer:

  • A competitive salary and variable compensation/incentive awards.
  • A comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, and banking benefits and discounts.
  • Opportunities for career development and advancement.
  • A collaborative and supportive work environment.

About TD Bank:

TD Bank is one of the world's leading global financial institutions, committed to delivering legendary customer experiences. We are a diverse and inclusive organization, dedicated to enriching the lives of our customers, communities, and colleagues.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional banking experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online portal.

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