Telecommunications Services Supervisor

1 week ago


Oklahoma City, Oklahoma, United States JoCo Full time

Position Overview:

The Voice Services Manager is responsible for directing the technical teams and overseeing the voice communication systems within the organization, ensuring adherence to established policies and procedures.

Key Responsibilities:

In this role, you will:

  • Direct the management of voice communication systems and fiber optic infrastructure.
  • Design and deploy effective voice communication solutions.
  • Supervise technical personnel and coordinate training initiatives for staff.
  • Administer policies and procedures related to voice systems.
  • Oversee the financial aspects of voice services.
  • Guarantee consistent connectivity across all divisions and maintain uninterrupted access to telecommunication services.

Qualifications:

  • Bachelor's Degree in a relevant discipline.
  • Preferred certifications include MS-700 and/or BICSI Technician.
  • A minimum of 5 years of management experience.
  • Experience with legacy phone systems (PRI or SIP) is advantageous.
  • Familiarity with AT&T plexar lines and Avaya CS1000E 7.5 is preferred.
  • Knowledge of SBA (survivable branch appliance) and ATA (analog telephone adaptor) is a plus.
  • Proven ability to lead, mentor, and train teams effectively.
  • Excellent interpersonal and communication skills.

Ideal Candidate Attributes:

  • You possess strategic thinking skills, aligning with the company's objectives and formulating effective plans to meet those goals.
  • You have a detail-oriented mindset, actively identifying critical elements and understanding their contribution to the overall project.


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