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Telecommunications Services Supervisor

2 months ago

Oklahoma City, Oklahoma, United States JoCo Full time

Position Overview:

The Voice Services Manager is responsible for overseeing the technical teams and voice communication systems within the organization, ensuring that all policies and procedures are effectively implemented and adhered to.

Key Responsibilities:

In this role, you will:

  • Direct the management of voice communication systems and fiber optic infrastructure.
  • Architect and deploy voice communication solutions.
  • Supervise technical personnel and coordinate training initiatives for the teams.
  • Administer voice system policies and operational procedures.
  • Handle the financial oversight of voice services.
  • Guarantee dependable connectivity across various departments and maintain uninterrupted access to telecommunication systems.

Qualifications:

  • Bachelor's Degree in a relevant discipline.
  • Preferred certifications include MS-700 and/or BICSI Technician Certification.
  • A minimum of 5 years of managerial experience.
  • Experience with legacy phone systems (PRI or SIP) is advantageous.
  • Familiarity with AT&T plexar lines and Avaya CS1000E 7.5 is preferred.
  • Knowledge of SBA (survivable branch appliance) and ATA (analog telephone adaptor) is a plus.
  • Proven ability to lead, mentor, and develop teams.
  • Excellent interpersonal and communication abilities.

Ideal Candidate Traits:

  • You possess strategic thinking skills, aligning with the company's objectives and devising effective plans to meet those goals.
  • You have a detail-oriented mindset, proactively identifying and understanding how each detail contributes to the overall success of projects.