Sales Service Representative

4 weeks ago

Lithia FL, United States System One Full time

Job Description:

In this role, you will serve as the primary point of contact post-sales, representing a designated customer base and supporting multiple sales territories. Our Sales Service Representatives are highly skilled collaborators who partner with customers and business stakeholders effectively.

Key responsibilities include ensuring customer satisfaction by exceeding customer requirements and expectations from point of sale through delivery of product invoicing, serving as a customer advocate, resolving customer issues, and managing the entire order-to-cash process for assigned customers.

Responsibilities:

  • Ensure customer satisfaction by exceeding customer requirements and expectations from point of sale through delivery of product invoicing.
  • Serve as a customer advocate with the responsibility of ascertaining customer requirements and ensuring the requirements are met.
  • Resolve customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues.
  • Address complaints at authorized levels for their product lines.
  • Document and determine when a complaint is considered resolved.
  • Manage the entire order-to-cash process for assigned customers and quick resolution of customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues.
  • Manage inside sales for transactional segment of customers at list/approved prices.

Qualifications:

  • High School Diploma or GED with eight (8) years of experience.
  • Experience in a customer-facing sales service role in Supply Chain, Manufacturing, Product Management, Logistics, or related industry/field.
  • Experience making informed but quick decisions in a fast-paced environment.
  • Experience successfully interacting and communicating with both internal and external Customers, Account Managers, and Stakeholders.
  • Ability to work cross-functionally within the business to provide critical thinking, problem resolution, and continuous improvement.
  • Demonstrated proficiency with Microsoft Suite including MS Word, MS Excel, MS PowerPoint, and MS Outlook.
  • Business Acumen of commercial and supply chain processes.
  • Aptitude for digital and technology and trouble-shooting customer digital interactions.
  • Demonstrated organizational skills and attention to detail.
  • Excellent communication and presentation skills.

About System One:

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality.

System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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