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Program Assistant II
2 months ago
Candidate must have a strong background in administrative support and case management to provide assistance to the Family Services Specialist at Crystal Stairs, Inc.
Key Responsibilities- Create and maintain accurate and up-to-date records for parents and providers, including filing required documentation.
- Review and verify the completeness of documentation provided by parents and providers.
- Prepare and distribute forms, notices, and correspondence related to missing documentation and other administrative tasks.
- Enter client information into the GEARS database and other internal systems.
- Make follow-up phone calls to providers regarding terminated parents and ensure timely communication.
- Coordinate appointments for new enrollments and recertifications, and follow up on rescheduled appointments and no-shows.
- Process interagency transfers and maintain the private agency waiting list.
- Verify qualifying need, residence, and child care needs within the service area.
- Sort and distribute incoming mail and serve as backup for monthly claim processing as needed.
- High School diploma required; Associate of Arts degree in the Social Sciences field preferred.
- Minimum 1 year experience working with parents receiving subsidized child care or social support services, with a minimum one year of experience in an administrative or clerical support position.
- Requires knowledge and competency on GEARS and other database applications.
- Excellent problem-solving skills and ability to handle challenging customer calls or requests.
- Strong attention to detail and ability to work with a diverse range of individuals, groups, and management levels.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks and priorities.
- Medical, dental, and vision insurance with 95% employer-paid premium.
- 401(k) matching options.
- Flexible spending account.
- Pre-paid legal services.
- Sick and vacation time.
- Paid holidays and winter break.
- Opportunity for growth and development.
- Access to a robust learning management system offering continuing education units.
Crystal Stairs, Inc. is an equal opportunity employer and provides equal opportunity in all employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.
