Program Supervisor II
4 weeks ago
Program Supervisor II
Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. Our organization provides a variety of social services to Los Angeles area communities, including Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation.
Job Summary and Purpose
The Program Supervisor II provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives. This role is responsible for achieving grant objectives by supervising program staff, providing expertise, and monitoring service delivery.
Duties and Responsibilities
- Supervise program staff and provide expertise to ensure the effective operation of intensive case management and delivery of high-quality services.
- Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans, and delivery of services to clients.
- Conduct weekly case conferencing and monthly case files audits to ensure participant records are complete and accurate.
- Monitor program compliance to VOALA policies and required procedures, maintaining documentation of all program procedures.
- Assist the Director with implementing policies, procedures, and forms that facilitate the effective operation of intensive case management and delivery of high-quality services.
- Coordinate outreach and collaboration efforts with community partners and stakeholders.
Qualifications
Requirements
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications.
Education
- Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).
Experience
- 2 years of supervisory experience in a social services organization (leading programs, projects, or staff).
Preferred Qualifications
- Master of Social Work or discipline related to Program services.
- Prior experience as a supervisor or team leader managing (5) or more individuals.
- Experience with managing public contacts (e.g., HUD ESG, SAMHSA).
- Experience with report development for public funders.
- Knowledge about community resources.
- Experience with HMIS and other relevant databases used by partner service providers.
- Ability to work with people from various backgrounds and/or limited English capabilities.
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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