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Artificial Intelligence Engineer
2 months ago
At ServiceNow, we empower the world to operate seamlessly through our innovative technology, driven by our dedicated team. Our rapid pace reflects the urgency of the world around us, and our unique solutions are tailored for our clients and communities. By becoming a part of ServiceNow, you join a dynamic group of innovators who are fueled by curiosity and creativity. We believe that your best contributions arise when you are at your best, and we strive to create an environment that nurtures your unique skills and aspirations. Together, we aim high, supporting one another in achieving both personal and collective goals. The future is bright, and it begins with your involvement.
With a clientele exceeding 7,700, we proudly serve around 85% of the Fortune 500, earning recognition as one of the FORTUNE 100 Best Companies to Work For and among the World's Most Admired Companies.
Discover more about our culture and employee experiences on the Life at Now blog.
If you are uncertain about meeting all the qualifications listed, but are genuinely enthusiastic about the position, we encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive atmosphere where every voice is acknowledged, valued, and respected. We welcome applicants from diverse and non-traditional backgrounds, as we believe that skills and experiences can be transferable, and a strong desire to innovate is what makes a great candidate.
Role ResponsibilitiesKey Responsibilities:
- Address real-world challenges and datasets by leveraging your AI/ML knowledge and creativity to implement existing methodologies and devise new solutions that are practical and scalable.
- Investigate and recommend suitable processes/techniques for data collection and creation to assess models independently.
- Develop AI prompts to facilitate product applications for Customer & Industry Workflows (CIWF).
- Engage daily with a collaborative team of developers, applied research scientists, product managers, and quality engineers to deliver high-quality software.
- Partner with product owners to grasp detailed requirements and take ownership of your code from design through implementation, testing, and delivery of impactful solutions.
Essential Qualifications:
To excel in this position, you should possess:
- A minimum of 4 years of relevant experience with a Bachelor's degree; or 3 years with a Master's degree; or a PhD with 3 years of experience; or equivalent professional experience.
- Proficiency in Python, Notebook, Object-Oriented Programming, and Design Patterns.
- Experience with Retrieval-Augmented Generation (RAG) and prompt engineering is essential.
- Experience in evaluating the quality of Large Language Models (LLMs) is required.
- Familiarity with Reinforcement Learning is preferred but not mandatory.
- Ability to review recent research papers and experiment with their concepts.
- Experience in creating and maintaining extensive data processing pipelines to ensure accurate, efficient, and secure data handling.
- Skill in communicating research findings to both technical and non-technical audiences, ensuring a clear understanding of the advantages and limitations of LLMs across the organization.
ServiceNow is an Equal Employment Opportunity Employer. All qualified candidates will be considered for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
At ServiceNow, we prioritize flexibility and trust in our diverse work environment. Learn more about our work personas: flexible, remote, and required-in-office.
If you need assistance during the application process or require an alternative method for applying, please reach out for support.
For roles that necessitate access to technical data subject to export control regulations, ServiceNow may need to secure export licensing approval from the U.S. Government for certain individuals. Employment is contingent upon obtaining any necessary export licenses or approvals.
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